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Seller Profile

Novapro Sports

13 product reviews
 

Customer Reviews

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No 5 Star Reviews yet

  • KenVerified buyer

    A very good product with the stand great

    Sep 23, 2023

  • Ebony PurnellVerified buyer

    This tent is what I have been looking for to find the right balance between my need for space and traveling as light as possible. I may have to use it more for car camping purposes because it is still a bit big and heavy for hiking or forest camping purposes. Particularly when I will be travelling by plane. It is a great little tent and I set it up at home to have a look at it. I wish I got the smaller one now..

    Sep 11, 2023

  • KennethVerified buyer

    It’s exactly what I ordered to replace my old (identical) hiking kettle.

    Feb 15, 2023

  • Clare Verified buyer

    Packaged well, smaller than I thought, but all I. Well they are good. Have not used them yet.

    Feb 01, 2023

  • JaninaVerified buyer

    I love this matress, comfortable because extrawide!

    Oct 06, 2022

  • CorinneVerified buyer

    Exactly what we needed for our caravanning. It is light and classy looking

    Nov 26, 2021

  • AnthonyVerified buyer

    when the plague passes I hope to test it beyond the confines of my backyard. But for now, it passes with flying colours. It's a good simple, not needlessly complex design. Everything fits as it should and it gives every impression that it would stand up to fresh winds ; I can but hope the same may be said of rain. Care is needed when assembling and disassembling, but so is it with any more -- much more -- expensive tents on the market ; but certainly there is, by virtue the simplicity of its design, much less to go wrong with this tent than with others out there more intricate, and often slightly silly in shape and form. That said, very tall people, say more than 6'1", might want to consider their options.

    Apr 20, 2020

  • DavidVerified buyer

    I went on a hike with a friend who bought one of these tents and helped her set to it up. I can tell a quality tent package by the poles and pegs provided. I was impressed with the quality poles (aircraft aluminium, not the cheap fibreglass type) and the quality pegs (lightweight and sturdy aluminium, not heavy steel). The 2-man double-skin tent is light weight and has a vestible at the front entry. It comes with a footprint sheet to protect the floor. I liked it so much that I bought one for myself.

    Apr 19, 2020

  • JanetVerified buyer

    This is a great product for school camps whereby they are to carry 4 litres of water in their backpacks. It's easy to fill you either slide the peg across and fill it fast or the opening for a tap for the smaller opening by unscrewing the cap. Also this is made with a thicker then most bladder bags for durability. I am sure we will use this not only for school camp but when we go for long walks in the future. Antibacterial as well so it keeps this clean from germs so that we can reuse this for a very long time. Excellent value for money as these type of bladder bags can be more than double what we paid for this item in retail stores.

    Jun 20, 2019

  • LynVerified buyer

    Was as it was advertised. Good quality. Arrived in a timely period.

    Feb 24, 2019

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

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No reviews yet

  • Estimated Delivery Time:
    • VIC, NSW, SA & QLD: 2 - 5 business days
    • WA, NT & TAS: 4 - 10 business days
  • We ship across Australia including major cities like: Sydney Melbourne Perth Brisbane Adelaide Canberra Newcastle and the Gold Coast

WARRANTY POLICY

At Novapro Sports, all our tents and wetsuits come with a 1-year manufacturer defect warranty. We want you to have a peace of mind using our products. In the event where there is any problem with your product due to manufacturing defects, please email us with your purchase invoice and send pictures of the defect, and we will arrange for an exchange of a new item for you. If we no longer stock the existing product, we will offer you the newer model or a similar model with your approval.

Please note that the 1-year warranty will cover only tents and wetsuits. For tents, the pegs, poles and ropes (that come with the tents) are not covered. We also do not cover wind damage. For wetsuits, the zippers, lining, and elastic strings used from wear and tear or rough handling are not covered. 

Novapro Sports' warranty doesn't cover damage caused by natural breakdown of materials that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage on tents, exhausted zippers), or defects caused by accident, animal attack, misuse, or improper care.

 

RETURNS POLICY

At Novapro Sports, we want to ensure that your online shopping experience is enjoyable in terms of product range, price, and delivery.

We understand that there could be situations where you might want to return/exchange your purchase and we would be happy to facilitate the same as explained below: 

For Tents, Wetsuits and all other products:

  • Customers are responsible for the postage of returning goods with registered mail, unless we have made an error on your order. This includes returns due to incorrect sizing of wetsuits. Customers are responsible for returning the items to us in their re-sellable condition as per how you received them. Thus, we strongly advise to choose postage with tracking when returning. In the case where we don't receive your returns due to packages being lost in transit, we are not responsible for your package and no refunds will be made.

General Conditions for Returns (All Products):

  • All exchanges, returns & cancellations must be in its original condition, packaging and with tags (if applicable) for a full refund less admin & restocking fee of 20% or A$12.00, whichever is higher.
  • Exchange, refunds & cancellations must be made within 30 days of receipt of the product.
  • Postages are non-refundable.
  • Faulty goods need to be returned to us in its original packaging with proof of purchase for refunds or exchanges within 30 days of purchase.
  • Ensure we are notified first of any returns so that we may lodge a case ID internally and allocate your return parcel to the correct processing department or it may be lost during a return.
  • If your item is damaged in transit, incomplete, or you received a wrong item, please contact us and provide at least one clear image of your item and its damaged packaging (including the box you received in) prior to fully opening it. Keep the item unused, and in its original condition until further clarification with us. Once item is used, our return policy will be voided and no longer applies to your order.
  • Please note that it is the customer's responsibility to check the goods upon arrival and notify us if there is a problem, as we strictly do not refund, replace or exchange after 30 days.