Seller Profile
Love it, wish they had a taller one also
Nov 24, 2022
I love the Jasper Rattan and Oak Round Coffee Table!! It was so easy to assemble and looks amazing. Excellent quality and design. Thank you!
Nov 18, 2022
Love this coffee table rustic and the hammered look 😍
Oct 21, 2022
Great quality and super comfy. Fabric feels soft and easy to clean
May 25, 2022
Lovely stools, just as expected
Feb 08, 2022
Unique piece - very happy
Jan 23, 2022
Love it. Arrived in a matter of days & in good condition. Could'nt be happier :)
Dec 31, 2021
Haven’t assembled it yet. I’m sure it’s a good piece of furniture Thank you.
Dec 12, 2021
fantastic better than expected great value for money
Dec 06, 2021
I like it! It looks good in my small living space.. :)
Nov 30, 2021
SHIPPING UPDATE SEPTEMBER 2021
Due to increased demand for courier and delivery services, our couriers and delivery partners have been experiencing delays. We appreciate your patience and understanding as we work through these challenges. To ensure our customer orders are received as quickly as possible we will dispatch in stock items as soon as we can. This may mean multiple deliveries will occur.
INFORMATION
Normal dispatch time for in stock items is 2-3 business days. Dispatch is when the product(s) are collected by our delivery or courier partner. Transit times will vary based on location and congestion throughout the logistics network. Please refer to your tracking link for up to date movement of your item(s).
Note: Due to current courier congestion and backlog, dispatch times may be longer than normal as we work through collection of orders with our courier partners.
HOW WE SHIP
Small items will be shipped directly from our warehouse using a number courier partners. Tracking information will be provided to you when your item is shipped.
Larger items such as chairs and sofas will be delivered by one of our trusted local delivery partners. Your delivery partner will be in touch to organise date and time of delivery.
Free Shipping Items - As marked and for designated postcodes only If you have any questions about your delivery, please don't hesitate to contact us.
SHIPPING DEFINITION
Delivery will be provided to the location specified by the customer and listed on the delivery manifest Standard Delivery - Includes delivery drop off only - We do not offer rubbish removal or assemble items
*Delivery does not include relocation of exisiting furniture or fixing of items to floors, walls and ceilings. A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.
Change of mind
At OneWorld Collection it is important to us you love your purchase. If you change your mind within 14 days of your purchase and the item is in *original condition, we will exchange or refund.
Transportation costs associated with change of mind will be at the expense of the customer. Items outside of 14 days will be at the discretion of OneWorld Collection.
*original condition is in original packaging or repackaged as new. OneWorld will assess items outside of these guidelines on an individual basis
Unpacked or rewrapped will attract a 20% restocking fee.
OneWorld warrants all products for 12 months from the date of receiving the item. Some products may attract a longer warranty either as noted on the product page or unless outlined by the consumer guarantee under the Australian Consumer Law.
Some OneWorld products have warranties not excluded by Australian Consumer Law. Please note, due our extensive handmade product range, we have large variations in the composition and fragility amongst our items.
Unfortunately, things may go wrong from time to time. If you find an item is faulty, we will replace or repair the item. If a repair or replacement cannot be achieved, a refund can be provided. Claims must be made within the warranty period and proof of purchase retained.
To make a warranty claim please contact us to arrange a repair, replacement or refund.
Approved refunds can only be processed to the original purchaser and via the original payment method used to place the order.
Refunds will be processed within 48hrs online
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