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Seller Profile

Perfumery

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platinum Seller
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98.07%
111 product reviews
Perfumery is an Australian-owned and operated online perfume shop and warehouse. Based in Sydney, we have been selling fragrances and colognes to the Australian market since 1994. Perfumery is recognised as a market leader in the Australian fragrance industry. Over the last two decades, we have cemented our reputation as a leading perfume wholesaler by selling quality, fresh and authentic perfumes online, which we deliver to our customers in an expedient and timely manner. In 2002, we launched our online perfume store so that more people can get great deals on their favourite fragrances.
 

Customer Reviews

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Customer Reviews

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  • LasttixVerified buyer

    Hard to find fragrance at a reasonable price, genuine and arrived quickly and well packaged.

    Apr 12, 2024

  • RosVerified buyer

    one of my all time favourite perfumes thankyou my deal no1 website

    Apr 02, 2024

  • Jenni Kingston-GregoryVerified buyer

    Perfect size for handbag and travel

    Mar 30, 2024

  • LesleyVerified buyer

    Best price ever & I am so happy with every part of my purchase.

    Feb 26, 2024

  • LizVerified buyer

    My favourite perfume. It has depth, complexity and long-lasting properties.

    Jan 23, 2024

  • TanbevVerified buyer

    Love this perfume, it is very hard to get this one.

    Jan 22, 2024

  • Robyn MatthewmanVerified buyer

    Red Door is my favorite perfume, have been wearing it since early 90's. Always recieve positive comments.

    Jan 16, 2024

  • JulieVerified buyer

    One of my favourite perfumes and to get it for a great price, quickly and packaged so well

    Dec 09, 2023

  • JasonVerified buyer

    Very good 👍

    Dec 08, 2023

  • DebraVerified buyer

    Love the fragrance. It has been a favourite for 9 years.

    Dec 06, 2023

Customer Reviews

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Customer Reviews

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GENERAL CONDITIONS

  • You will receive tracking information for orders going via Australia Post. There is often a time delay of 3-4 hours before tracking information is available eg if you receive the tracking number at 4 pm, tracking information will not be available until approx 8 pm. 
  • Unless specified in the checkout, all orders require a signature at the time of delivery. You are able to give authority to leave at the time of order - Perfumery assumes no responsibility if you give this authority with your order.
  • If you are not at your nominated address when the courier arrives (and you have not given authority to leave), the parcel will be returned to your local post office (Australia Post orders) and a card left informing you of the attempted delivery. Australia Post will try to deliver your parcel twice. Couriers will also leave a card; you will need to contact the number on the card to re-arrange delivery.
  • If you are not going to be at home during the day, we recommend that you provide a work address (along with the business name).
  • Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge.
  • In the unlikely event that your parcel is delayed by the logistics carrier, we, unfortunately, cannot refund the goods until the parcel has been RTS (returned to sender) or confirmed by the logistics carrier as lost. 
  • If we are unable to deliver your goods after multiple attempts, and the package is returned to us, re-shipping charges will apply. Check your address details carefully at the time of order - returns due to incomplete or incorrect information will incur additional charges. 

RETURNS

Any return claims must be lodged within 7 days of your order being received. 

Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge. 

Perfumery does not issue refunds for fragrances that may smell different from something previously purchased or worn. It is important you undertake your own research on a fragrance to ensure it is exactly what you are after. 

Change your mind? Circumstances changed? You can return your items to Perfumery. Returns must be lodged within 7 days and must be received within 14 days of receipt, per the conditions below:

  • Product/s must be unopened and in their original condition, still in a resalable condition.
  • Product/s must be returned to us as they arrived to you: with adequate protection during transit.
  • Full refunds will not be issued for goods received back in damaged condition.

Please contact us if you would like to arrange a return. We will forward a Return Authorisation form, which must accompany the returned goods.

We recommend using a registered postal method when returning goods to us. This minimizes the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

DAMAGED OR FAULTY PRODUCTS

Any claim against a product sold by Perfumery (PPL) must be lodged in writing (via MyDeal with photo proof) within 7 days of receipt. 

If it is then agreed that the item should be returned to PPL, then this must be received by Perfumery (PPL) within 14 days of receipt.

Returns will not be accepted if the product has been used more than 1cm from the bottle’s shoulder. If the bottle does not have a shoulder and is straight then 1cm from the top of the bottle.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

INCORRECT PRODUCTS

All orders are picked and checked twice prior to sending them.

In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact Perfumery.

We will provide you with a Reply Paid address and send the correct item. Any opened products, regardless if correctly sent, are not eligible for return.