Great colours that blend in with most decors. Soft to touch and also brightens room. Very happy.
Jan 21, 2024
Good quality, great colours and comfortable texture.
May 22, 2023
Wonderful colour and quality. Extremely pleased with purchase.
Sep 18, 2022
Excellent product great value for money would recommend this seller and product Thank you 😊
Aug 02, 2022
Great decorative item for the price. Looks great in any room.
Feb 01, 2022
Thankyou it's very nice
Jan 14, 2022
Great product and price. Fast delivery
Dec 13, 2021
Even better than I expected. Goes well with my decor, I love it.
Nov 21, 2021
This circular jute rug is a dramatic stylish shape which perfectly defines a particular area in a smaĺl space.
Oct 23, 2021
Very happy gifts under my dining table very nicely
Oct 23, 2021
SYD, MLB, BNE, ADL, ACT: 2 - 5 business days. QLD, NSW, VIC, SA & TAS regional areas, WA & NT: 6 - 14 business days
Policy:
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-returnable Items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
All customized runners are non-refundable.
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed including a reduction of $19.00 admin fee. The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please contact us via: info@rugsdirect.com.au
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rugsdirect.com.au.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rugsdirect.com.au.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, first email us the request and we will provide you the address and return authorisation number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Your Warranty Policy: 1 Year Manufacturers warranty
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