Seller Profile
Easy to assemble. Great product.
Apr 03, 2024
Was everything I expected and very comfy!
Mar 22, 2024
Very good, the only thing I have to complain about is that the speed bag split at the seem when I pumped it up and I hadn’t even used it yet
Mar 19, 2024
Quick delivery, beautiful modern sink. Love it ❤️
Mar 16, 2024
Very happy with my purchase the two will be donated to my local bushf fire brigade
Mar 08, 2024
It's great and swivels as well. Will be buying one for someone else
Feb 26, 2024
Very good quality and works well for the price. Very happy 😊
Feb 22, 2024
Love it stand out on my walls I love to buy more
Feb 20, 2024
Nice wall clock
Feb 19, 2024
Everything about this transaction was perfect. The bedhead looks quality, the size is correct. Assembly was simple and straightforward. The purchase process hassle free. The package arrived earlier than expected. Im a very happy satisfied customer.
Feb 08, 2024
Please refer to the "Estimated Delivery Time Frame" available in the product listing for expected delivery time to your address.
NOTE: No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)
We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.
Warranty Policy
All products from Serrano Australia come with a 12-month warranty. Please provide sufficient photo/s and a detailed description of the issue to make a warranty claim.
Product Return
Brand New Unopened Original condition items can be returned within 14 days for a product price refund. Return cost is at the customers expense.
With all products supplied by Serrano Australia Pty Ltd, manufacturer warranties and existing statutory conditions apply, and are not superseded or overwritten by these Terms and Conditions.
Order Changes and Cancellations
Serrano Australia Pty Ltd strongly urges you to please choose carefully and only place your order when you are completely ready. Once an order has been put through, Serrano Australia Pty Ltd will charge a fee of $15 per change or amendment to the order (including address changes and product colour changes) or for the cancellation of the order under all circumstances.
Rejected Orders
If an order is rejected by you, and you would like to cancel the order, a refund will be made for the order total not including postage. Serrano Australia Pty Ltd will charge you a $30 restocking fee as well as the postage fee to have the item returned. The postage fee charged will be equal to the original postage amount.
Return Authorisation
In all cases of product returns, a Return Authorisation or "RA" number must accompany the returned product. Customer Service will issue a RA number to you after determining that a product is returnable. Returned products cannot be accepted or processed without an RA number. Returned products should be physically delivered back to Serrano Australia Pty Ltd within 30 days of your receipt of the RA number. Returned products packages must include the original packaging (if possible)and all accompanying user manuals and documentation, and any included accessories and/or parts. If after examining the returned product and the unit is found not to be faulty, the customer may be liable for the payment of a $30 fee for handling charges and administration fees.
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