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FREE STANDARD SHIPPING ON ALL ORDERS WITHIN AUSTRALIA!!
Orders to be dispatched from Brisbane, Australia.
Domestic Shipping All domestic orders are fulfilled through Australia Post.
STANDARD: For standard shipping it will range from 3 - 7 business days across all states.
In the case that no one is available, a card will be left providing further information to collect the package at the local post office. Shipping time is dependent on Australia Post’s delivery speed. To view Australia Posts delivery speed and coverage visit AU Post website.
Expected delivery times may varies as per courier policy. Please keep in mind for possibilities of further delay due to COVID-19. Above are only expected times, and we will not be liable if it does take longer than usual.
Processing Times For orders placed on a weekday, please allow 24 hours for it to be processed. For orders placed on the weekend or public holiday, please allow 24 hours within the next business day for it to be processed. Orders will be dispatched within 1-2 days. In case of any delays, you will be notified as soon as possible via email. Tracking details are emailed once order is posted out. For any further questions on shipping please contact us.
Need to return something? That's no worries at all.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How it works;
To start a return, you can contact us with your name and order number to advise that you wish to return or exchange. Once we receive your return or exchange request, we will contact you within 1-2 business days to discuss and if further information is required. If your return is accepted, we’ll send instructions on how and where to send your package. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable postal service when returning items to us in case of the unlikely event we do not receive it. Ship out the exchange (timeframes vary depending on your location). Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, with your order number and a photo of the item’s condition, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Underwears cannot be returned unless faulty.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All our goods are 100% authentic. If any item which has passed our detailed authentication checks is deemed unauthentic, we will provide you with a full refund!
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.