Top Trek Pty Ltd

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Delivery

Delivery Fees

Delivery fees vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.

Delivery Times

Delivery time vary based on its destination. Product will be dispatched from our warehouse within 24 to 72 business hours.

Metro: 3-7 working days

Regional: 5-14 working days

If you are unavailable at the time of delivery re-delivery fees may apply.

Returns

Change of Mind

If you change your mind, you may return the product within 14 days of purchase for a refund less any shipping costs or fees incurred by Top Trek. The product must be in an unassembled condition, in the original packaging. This means you have not used, assembled or damaged any of the items.  

You will be responsible for all shipping charges to facilitate a change of mind return. Your initial shipping charge is non-refundable and you will also be charged the shipping costs & any extra charges incurred by Top Trek to return the item back to the warehouse.

Faulty Items

On the rare occasion a manufacturing fault may occur. In this instance, we will be happy to process a full refund for the item including the postage charges. Contact us as soon as you discover a fault, advising the order number, the faulty item’s name and description of the fault (please include images if you are able).

Cancelling your order

Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.

Exchange

Unfortunately we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order.

Damaged in transit
Unfortunately items are occasionally damaged in transit.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately.