Seller Profile
Very nice wine for the price, very enjoyable, good value.
Jul 23, 2023
Amazing wine
Jul 19, 2023
Will order it again!
Apr 24, 2023
Stunning dry doc prosecco
Jan 24, 2023
Perfect taste good service good value
Feb 03, 2022
The wine was enjoyed with my wife and daughter. It was compared to similar makes being zilzie & 6 foot 6. All had differing sweetness levels but a better price.
Nov 25, 2021
Great sparkling Red from Gapsted wines. Made from grapes from the King and Alpine valleys of Victoria.
Feb 12, 2021
SHIPPING
There have been some slight changes to shipping due to the COVID-19 pademic read more here.
Shipping, delivery, freight... to us it’s all just getting you good wine, as quick as we can, and in the best possible condition. We’ve covered off a bunch of frequently asked questions below, as well as provided extra info about click & collect, Vinomofo unlimited and how shipping to NT has changed since minimum floor pricing was introduced up there.
What do you charge for shipping?
We charge a flat $9 per order, but shipping is FREE when you order 3 or more cases in the one order*.
*Excludes NT orders
How long will my delivery take?
We deliver with Australia Post. Check out our standard delivery times. A more accurate timeframe is provided on checkout, based on your delivery postcode. If you download the Australia Post app, you’ll get SMS and push notifications to keep you updated along the way!
Where do you deliver?
We can deliver to most residential or business addresses, Parcel Lockers, Post Offices or PO Boxes. There are some areas where we can’t deliver directly to your door, and will instead deliver to your local post office. If you’re in one of these areas, don’t worry, we’re working on it and hope to be able to deliver to your door very soon!
Can my wine be left if I’m not home?
It sure can! Just make sure you give us explicit instructions that it’s ok to do so. That way if you live in an area where Australia Post offer parcel delivery services, your driver should always try to find a safe place to leave your wine. Please keep in mind our drivers need to stay within sight of their van, so may not be able to follow all delivery instructions. For more information check out the Auspost website.
If there aren’t any delivery instructions or if you live in an area that doesn’t offer parcel delivery, your wine will be delivered to your local post office, who’ll send you a card to let you know.
What happens if there’s no safe place to leave the wine?
You can always choose one of our convenient alternative delivery options if you’d rather not have your wine delivered to your home address, or if you know there’s no safe place to leave it when you’re not at home.
If you’re not home and Aus Post can’t find a safe place to leave your wine, they’ll leave a card and take your order to your local post office instead. You’ll have 10 business days to collect it, after which it will be returned to our warehouse.
Note that once your order has been taken to the post office, unfortunately we won’t be able to arrange to have it redelivered.
Why can’t I get a call before delivery?
Our drivers are on the road for most of the day, and although they may try, it’s unlikely they’ll be able to call you to arrange your delivery. Therefore, it’s best to give instructions for the driver to follow if they arrive at the delivery address and no one’s there to receive your order, or choose an alternative delivery option in advance.
Can I redirect my order?
If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery. Using your app or MyPost account is the best way to ensure the redirection goes smoothly.
If you aren’t able to do this, please get in touch directly with Australia Post on 13 76 78 and they will be able to help you.
Please bear in mind that if you redirect your order, it will take a bit longer for it to get to you. It’ll take an extra day for our couriers to intercept it, plus it may take additional days to deliver your parcel to the new address depending on where it is.
Do you offer express shipping?
Not yet, but soon! Stay tuned.
Vinomofo unlimited
For only $35 a year, you can ship as much wine as you like, wherever you like*. There’s no minimum order value either. Never miss out on that super-awesome wine deal because pesky delivery fees held you back. Experience Vinomofo unlimited.
*Note: excludes NT, and some terms apply, obviously.
Click & collect
You can now choose to collect your wine directly from our Port Melbourne warehouse – aka the Vinomofo Urban Cellar Door! Just choose ‘Click & Collect’ in the checkout and we’ll email you as soon as your vino is ready. On pickup you’ll experience our Urban Cellar Door, which includes expert advice from our wine team, Pick and Mix, single bottles and more! Read more about Click & Collect and our Urban Cellar Door experience.
Shipping to the Northern Territory
We firmly believe that all Australians should have access to good wine at epic prices, and our NT customers are no exception to this. However, all wine sold to NT needs to meet the legislated “minimum floor price”. Find out more about shipping to NT.
Returns
The tl;dr version of this page is: we guarantee your happiness, so if you’re at all unhappy with your wine, give us a call, email or chat and we’ll do our best to sort it out. Our contact details are here, and we’re just itching to help. Or read more about how our returns work below.
The Mofo 100% Happiness Guarantee
At the ’fo, we want you to enjoy your wines. And of course we want you to keep coming back for more, and to tell all your friends about us.
We only sell the wines we love and drink ourselves, so WE think the wines are awesome, but everyone has their own tastes. So if you’re not happy with a wine you order from the ’fo, and it’s been less than a year since delivery, let us know. If you’ve opened two bottles or less in a case of twelve, or one in a case of six, we can organise pickup and give you a full credit or refund — you choose. If you’ve opened more, or we’re talking about a mixed case, just contact us and we’ll figure something out.
In any case, if you get a bottle you’re not thrilled with, please contact us. We really do want you to be 100% happy. In fact, we guarantee it.
I want to return my wine, what do I do?
Once you get in touch, we have three convenient ways for you to return your wine.
A driver can collect it from your door*
You can drop it off at your local Post Office or Parcel Locker
You can take it directly to our warehouse in Port Melbourne
Whichever you choose, it’s completely free! Just contact us, and we’ll organise it for you.
So if you’re not happy with a wine you order from the ’fo, and it’s been less than a year since delivery, let us know. If you’ve opened two bottles or less in a case of twelve, or one in a case of six, we can organise pickup and give you a full credit or refund — you choose. If you’ve opened more, or we’re talking about a mixed case, just contact us and we’ll figure something out.
If you don’t have the original box, don’t worry, any box that fits the wine will do. To help out our lovely drivers, we do ask that you ensure the box is in good condition, with only unopened bottles inside, securely taped up, and free from any dangerous materials, such as broken glass.
In any case, if you get a bottle you’re not thrilled with, please contact us. We really do want you to be 100% happy. In fact, we guarantee it.
*In most cases a driver can collect it from you, there are some regional/rural areas we won’t be able to send a driver to so you’ll have to drop it at your nearest post office.
When will my refund be processed?
Once the wine has been collected, just let us know and we can issue your credit or refund straight away. It can take a little while for your wine to travel all the way back to our warehouse, and we don’t want you to have to wait that long. So always best to let us know as soon as the driver collects it.
Please keep in mind that if you benefited from a discount or reward that was only applied due to the purchase of the wine you’re returning (for example, free delivery on three or more cases), this discount or reward will be forfeited in the refund. Fair’s fair, after all.
The same rules apply to mixed cases and club wines. You’re very welcome to return a case if you’ve opened two bottles or less in a twelve pack, or one in a six pack. Unsure? Drop us a line and we’ll be happy to help.
How do I change or cancel an order?
If you’ve ordered using the ‘One-Click Checkout’ but change your mind straight away, there is an option to cancel and refund immediately.
If you don’t get to it immediately, just contact us and we’ll take care of it for you. Given we want to catch this as soon as we can, it’s best to call or live chat us so that we can get onto it quickly.
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