Waterpumps Aus

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• Please refer to the "Estimated Delivery Time Frame" available in the product listing for expected delivery time to your address
• We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

RETURNS POLICY

We work hard to ensure that all items we sell are defect-free, but sometimes a mistake will slip by.
All care is taken from our end, to safely pack and dispatch your order to the courier company.
If mishaps occur, we take such matters very seriously.
We will investigate the circumstances and will endeavour to find a satisfactory solution.
If your order arrives damaged, we will ask you to take photo proof and email the photo/s of the affected product and a copy of your Delivery Slip.

WE REGRET TO INFORM YOU THAT NO REFUND WILL BE GIVEN FOR ORDERS THAT FALL UNDER THE BELOW CATEGORIES.
o You changed your mind
o You ordered the wrong pump - Please note the following:
o We may allow you to exchange the pump but you will be responsible for all additional shipping costs, to return the original pump to us and to send the new pump to you.
o The original pump must be returned to us in the same condition as it arrived to you, that being unopened, unused, in the original packaging, and undamaged.)
o If we agree to a refund or exchange your order in part, or in full, due to you ordering the incorrect item there shall be a 20% restocking fee.

CASES WHERE WE DEEM THAT A REFUND OR EXCHANGE WILL BE APPROVED, YOU MUST ADHERE TO THE FOLLOWING:
o In the case of a damaged product received, we require photo proof of the affected product and a copy of your Delivery Order/Receipt in order for us to investigate.
o We also may require you to return the damaged product to Water Pumps Aus., before a replacement is sent to you. This will be decided on a case by case basis.
o In light of this, any product that falls into this category should not be thrown away until we have thoroughly investigated your incident.
o In the event of a lost parcel, we will follow this up with the courier company and try and track locate your order.
o If there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost.

DISSATISFACTION OR WRONG PRODUCT DELIVERED.
We believe we describe each product in great detail, and provide images, to allow our customers to make an informed purchasing decision, therefore refunds and exchanges will be on a case by case basis.
In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and a copy of your delivery slip.
After reviewing your request for a refund or exchange, and we agree we made an error, we will amend it.
If a refund or exchange is granted, we will require that the incorrectly sent product be returned to Water Pumps Aus., in the same, new, unused condition it left our warehouse, with all packaging, in-tact.
In the event you’ve received your order with a missing Pump/Parts/accessories, we will require you to email us a clear photo proof of your Delivery Slip and the order you received.

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WARRANTY POLICY against our Water Pumps for 18 Months, 2 YEARS or 3 YEARS

· WE OFFER BETTER & LONGER Warranty than all the others – How come ? ..It’s Very simple folks …
· Over 10,000 SERVED since 2005 ! – all Mums & Dads, D.I.Y’ers, Plumbers and Builders just like YOU
· Management have been selling Water Pumps for general household, domestic & rural property use since 2005 and they have seen & heard it ALL !
· They know the pitfalls, they know of the tricks by others & all about cheap rubbish pumps, they know of the B.S claimed by others, they know the risks & pitfalls – and WILL NEVER TAKE THEM.
· This expertise has allowed Management to Globally seek, Source, Import and Deliver Great Quality Pumps at very keen prices.
· We Proudly Offer a BETTER QUALITY PUMP ALL at the same, if not similar or better Price ! - IT’S a NO BRAINER FOLKS
· 2 YEAR WARRANTY = 1 YEAR STANDARD WARRANTY + FREE UPGRADE for an EXTRA 1 YEAR WARRANTY ( see attached )
· Length of Warranty depends on the selected Water Pumps and the Water Pumps overall upgrades & inclusions and expected Life Term- that said even the most basic Pump will have DOUBLE the Warranty of anyone else on MYDEAL !