While working as a veterinary technician, Joanne George heard about a puppy mill not far from the clinic and embarked on a rescue mission with her co-workers. On that special day, Joanne met Smiley for the first time. He had been born without eyes and with dwarfism and because of his time in the puppy mill, Smiley was suffering from serious anxiety. While the other dogs rescued that day were found loving homes, Smiley was going to need some extra special care. Nothing happens without practice and patience and Joanne and Smiley learned both those traits together. Gradually Smiley was able to walk off-leash and started greeting Joanne at the back door. She gave Smiley a loving home and he taught her patience, understanding and acceptance. It soon became evident that Smiley would become a wonderful therapy dog.
Returns
This policy does not limit the rights you are entitled to under Australian Consumer Law. Booktopia does not accept returns or offer refunds for a change of mind. If you have any concerns about the item you have received then please ensure you contact Booktopia customer care first through your MyDeal account as soon as possible.
Damaged or Faulty Items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have received an item that is incorrect, damaged or faulty please contact Booktopia customer Care first through your MyDeal account as soon as possible. Booktopia will require evidence of the issue and may require you to return the item for assessment.
Before returning anything you must contact Booktopia customer care as returns will not be accepted without a Return Authorisation. Booktopia may provide means to return an item at no cost to you or an alternate remedy. If an item is required to be returned (at no cost) it must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed
Refunds
Where a Return Authorisation has been given, a refund via the method used for payment of the order will be provided. Booktopia will contact you if any items are not eligible for a refund.