SOGA Outdoor Charcoal Smoker BBQ Portable Roaster Grill Camping Fishing Hunting

Warranty Policy

All our prouducts include a warranty. Our products are generally offered with a 12-month warranty. However, some products will be provided with an extended warranty for your peace of mind. Please refer to the product listing for the warranty period.

You will need to notify us within 30 working days in the unlikely event that your item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without approval by us.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Returns Policy

To give you the complete peace of mind, we offer a 14-Day Change of Mind Policy. With a 15% restocking fee, you have the option to return any unopened, unused item in its original packaging that you bought from us for any reason within 14 days of receiving the item.

• Change of Mind Policy does not apply to bonus or discounted items
• The item cannot be opened, used, worn or damaged, and at in 100% re-sealable condition when we receive the item.
• Please do not stick or write anything on the item or its packaging. You can only place a postage sticker on the outer postage packaging.
• Certain types of products may not be returned under this policy. Please contact our customer service to find out more information.

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