WARRANTY POLICY
Please refer to the individual product listing for specific warranty terms and period.
Residential Use
- 5 Years on replacement of Cartridge
- 5 years on product or spare parts
- 12 months labour
Commercial Use (hotels, schools, aged care facilities, motels, factories, offices, hospitals)
- 1 Years on replacement of Cartridge
- 1 years on product or spare parts
- 12 months labour
*Note: The warranty starts from the date the product was supplied.
Warranty Exclusions
Subject always to any overriding obligation pursuant to the Australian Consumer Law, the above warranties shall not apply where:
- the consumer is not able to provide proof of purchase or equivalent documentation which confirms that the relevant product was purchased from Indigo Haus the relevant products are not installed by a licensed plumber and in accordance with the manufacturer’s installation instructions and, in particular:
- other devices must not be fitted to the outlet of tap ware or tap (for example water filters);
- non-approved water flow regulating devices must not be fitted;
- outlet aerator inserts must be regularly cleaned and replaced;
- the relevant product requires repairs due to damage resulting from accident, misuse (including use for incorrect applications), incorrect installation, cleaning or maintenance, unauthorised modification, tampering or unauthorised repairs by any persons, use of defective or incompatibleaccessories or exposure to abnormally corrosive conditions, adhesives or sealants;
- the product is not a product which was manufactured or imported by Indigo Haus or was not purchased in Australia as a brand new product;
- the product is not the product to which this Warranty was attached or supplied with;
- the defective part relates to a consumable part of the Indigo Haus product which require routinereplacement;
- the products are not to relevant National Standards and State Regulations;
- the relevant products are exposed to environmental elements;
- the relevant products are exposed to water pressures and or temperatures that exceed the following limitations:
- Minimum Temperature, 1 degree celcius
- Maximum Temperature; 75 degrees celcius;
- Minimum Pressure; 150kPa (300kPa for Shower/Bath Diverters);
- Maximum Pressure; 500kPa;*
Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.*
To view the seller's full Warranty Policy, please click HERE
30-DAY RETURNS POLICY
- If you would like a full refund please send back the goods in the original (unsoiled) packaging and unused and we will provide you with a full refund. It needs to be done within 30 days of you receiving the goods for a full refund.
- After the 30-day full refund period ends, we look at each return on a case by case basis and only store credit will be applied after the 30 day period is over.
- We will provide return shipping information (at our cost). You will just need to drop it to any Australia Post shop to be shipped back to Indigo Haus.
Dimensions, Performance Date and Other Descriptive Detail
- As the goods are the subject of continuous evaluation and the production methods subject to change, the Seller reserves the right to change without notice the construction, design, dimension, and performance data of the goods.
All marketplace products are covered by our MyDeal Refund Guarantee
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