IS YOUR E-COMMERCE BUSINESS READY FOR THE CONSUMER OF THE FUTURE? Presented by Australia’s marketplace & e-commerce leaders


2017 EVENT PHOTOS


REGISTER YOUR INTEREST
Find out how Australia’s e-commerce leaders will be embracing the Amazon effect.
E-commerce is changing rapidly. The future of Australian retailers depends on a wholehearted embrace of new technology and opportunities, digital transformation and an innovation culture that allows them to adopt new ways of working to survive in a fast changing environment.
mydeal icon How to prepare for the consumer of the future
mydeal icon Embracing the Amazon effect
mydeal icon Improving customer retention & engagement
mydeal icon E-commerce technology, strategies & consumer trends
mydeal icon NICK KENN General Manager – Marketplace Growth at Redbubble Nick Kenn heads up Product and Marketing at Redbubble, the global marketplace for independent artists to sell their artwork on a range of 60+ Print-on-demand products. Redbubble is the third marketplace Nick has worked on after Flippa and Betfair.
mydeal icon BEN CHAN Chief Commercial Officer of Envato Ben Chan is the Chief Commercial Officer of Envato, where he is head of a 140 person group, responsible for growing Envato’s revenue and customer base. His group comprises of 6 functions: product, engineering, marketing, customer analytics, customer support and UX & Design. Envato is ranked in the top 100 most visited websites in the world, and is the world’s leading online ecosystem for digital content and creatives, where millions of people come everyday to purchase files, hire freelancers, and learn the skills needed to build websites, videos, graphics and more.
mydeal icon LEVI ARON Country Manager, Deliveroo Australia Levi Aron is the Australian Country Manager for Deliveroo, a London based tech startup that provides premium food delivery from your best loved local restaurants to your home or office.

Levi Aron has 18 years’ experience in senior leadership roles including operations, sales, marketing, and customer engagement.

Deliveroo is now available in 12 countries, 160 cities (including Melbourne, Sydney, Brisbane, Gold Coast, Perth, Adelaide & Canberra), and has raised A$623 million to date.
mydeal icon SEAN SENVIRTNE CEO & Founder at MyDeal.com.au Sean Senvirtne is the Founder & CEO of MyDeal.com.au, one of Australia’s fastest growing online retail marketplaces. Its software for suppliers, MyDeal Marketplace, provides a turnkey solution for Australian retailers to sell online to an existing audience of over 1.5m + consumers monthly. Over 1000 Australian select retailers are selling through the online platform.
mydeal icon MURRAY HOWE Head of Industry Strategy, Asia Pacific at Adobe Murray Howe leads industry strategy for Adobe across the Asia Pacific region.

Prior to joining Adobe, Murray was responsible for leading the transformation of digital, media & marketing capabilities for Suncorp Group, a top banking, insurance and wealth business in Australia with 16 brands, 200 marketers, and touching 40% of Adult Australians. Prior to Suncorp he also held leadership and commercial development roles with GE Europe. Murray has 20+ years of marketing experience across financial services and CPG in Australasia and Europe. He holds a Degree & Masters in Marketing Management.
mydeal icon RODNEY MOYNIHAN Director for Australia & New Zealand, Zendesk As Director of Sales for ANZ at Zendesk, Rod is responsible for building and leading Zendesk's sales organisation and works with customers to transform their digital customer experience.
Rod’s experience of the 18+ years includes regional & local executive positions with Hewlett Packard Enterprise, Accenture, Salesforce.com, SAP and Microsoft, where he operated across industries including; Financial Services, Public Sector, Retail, Telecommunications and the Resources Sector within the A/NZ and APAC region.
mydeal icon MARC GAUCI Head of eCommerce Business Development, eCommerce Platforms and Marketplaces With a career spanning all facets of the sale of supply chain solutions both domestically and internationally, Marc’s primary focus in his role as Head of eCommerce Business Development is the development and delivery of Australia Post’s platforms and marketplaces strategy and partnership management. Working within the StarTrack parcels business, Marc continually identifies and creates future opportunities across the globe to improve customer interaction and experience.
mydeal icon
Master of Ceremonies and Guest Moderator Justin Armsden Justin is a journalist with almost 30 years’ experience across print and broadcast, both in Australia and the United Kingdom. Justin has worked with News Limited’s Brisbane Sun newspaper and Gold Coast’s where he was awarded two Queensland media awards - Journalist of the Year and Story of the Year. He later transitioned to broadcast reporting with Channel 9’s local news and later moved to London and joined CNN International. Later he joined Channel 9 as an investigative reporter for A Current Affair.
mydeal icon
Zendesk builds software for better customer relationships. Consumers interact with retailers every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all of these conversations together, empowering over 100,000 businesses such as Cotton On, Forever New & Lazada to improve customer engagement and better understand their customers.

Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Learn more at www.zendesk.com
mydeal icon
When everything is available all the time, at any price, experience is the only remaining differentiator. Adobe provides the digital platform you need to design and deliver amazing customer experiences at the right moment on any channel. This focus on experience-driven commerce will help you create loyalty through experiences your customers love.
mydeal icon
Together, StarTrack and Australia Post form the largest parcels, freight and logistics provider in Australia. With an unrivalled network, retail and delivery footprint, we’re making it easier for your business to connect to your customers, and find new ones, wherever in the world they may be.

Through our suite of eCommerce-driven logistics, supply chain and parcel delivery solutions, we can help you to provide seamless end-to-end eCommerce delivery experiences - from checkout to delivery – and everything in between.

To find out how we can help your business go further, sooner, visit us online at startrack.com.au and auspost.com.au.
PROGRAM
mydeal iconKey Times
Registration Opens
11:40am
Event Start
12:00pm
Lunch Service
12:10pm
Event Concludes
02:10pm
mydeal iconEvent Overview With the imminent entry of US tech giant Amazon, retailers have started to feel the impact of e-commerce disruption.

According to analysts, only 14 per cent have put any serious thought into competing with the global brand or more importantly, embracing disruption. With the current outlook, the key area where Australian retailers are falling behind is innovation.

The Australian E-commerce Marketplace Summit explores the latest technological and digital developments every e-commerce player should know about to align to the consumer of the future and stay at the forefront of innovation.

Hear about how retailers can embrace the Amazon effect, the next wave in retail e-commerce trends, consumer trends, best practice case studies on how brands are optimising their website and using data to improve the bottom line of their business for a stronger return on investment.
mydeal iconThe Panel Discussion E-COMMERCE DISRUPTION IN AUSTRALIA : WHAT IS NEEDED IN THE NEW ERA OF E-COMMERCE?
How should we approach the arrival of Amazon and the consumer of the future?
mydeal iconKey Themes
  • HOW TO PREPARE FOR THE CONSUMER OF THE FUTURE
  • EMBRACING THE AMAZON EFFECT
  • TECHNOLOGIES & KEY CONSUMER TRENDS TO IMPROVE CUSTOMER RETENTION
  • HOW E-COMMERCE AND DATA CAN WORK TOGETHER TO DELIVER BETTER CUSTOMER EXPERIENCE AND ROI
  • OPTIMISING TO IMPROVE CUSTOMER ENGAGEMENT TODAY AND INTO THE FUTURE