The Ugglys Pet Store

RETURNS:

• Lemony Gem Toys & Collectables has a 30 day return policy. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
• If you are unhappy with your item, please contact us to arrange for a return.
• To be eligible for a return, your item must be unused and in the same condition that it was received in, including in the original packaging.
• A partial refund only is valid for the below circumstances:
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video games, cassette tape or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to error
  • Any item that is returned after the 30 day period

REFUNDS:

• If the item you have received is faulty or not as described, you are entitled to a full refund including the original postage costs.
• If you wish to return an item due to Change of Mind, shipping costs are non-refundable.
• Once your return item is received and inspected, we will notify you and either approve or reject your refund.
• You are responsible for the shipping costs of returning your item. We recommend you use a traceable shipping service as we can not be held responsible for return items being damaged or lost in transit.

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