Thule Excellence Roof-Mounted Box

WARRANTY POLICY

Please refer to the individual product listing for specific warranty terms and period. If goods are covered by a manufacturer's warranty, on your behalf we will assist to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you will be eligible for a new replacement, exchange or store credit. Refunds are not granted on warranty claims as the goods have been used. Please note, some manufacturers warranties are for replacement and not repair.

Please inspect your product within 7 days of receiving it to check for any defects even if you are not planning on using the item straight away so we can immediately exchange the item as a replacement and not a warranty claim.

We do not refund postage, or cover the cost of return postage on warranty claims, as your warranty is a manufacturer warranty not a Find Sports warranty. 

If your item is damaged when first received, please keep all packaging as it may be necessary for us to be able to claim insurance with the delivery company. 

Please refer to link HERE for Surfboard & Bodyboard Warranty

RETURNS POLICY

Find Sports is not obliged to accept returns if you change your mind. However, we will do so as proof of our commitment to your satisfaction when purchasing from us.

In order for an exchange or refund to be processed we require:

• You to have proof of purchase (recept, credit statement or invoice);
• The products to be undamaged, unused, and to be returned in their original packaging with all labels and instruction manuals included;
• The product you are currently returning to be currently stocked by FIND;
• You to return the product within 30 days of purchasing it from us; and
• You to bear all costs, such as shipping and insurance, related to the return of the product to us within 30 days of purchase and receiving the goods.

What cannot be replaced, returned or refunded?

• Due to health regulations, we are unable to exchange or refund on any underwear or swimwear purchase unless faulty within the manufacturer's warranty period. Items that have been personally customised or modified for you, such as ski mounting, also cannot be replaced, returned or refunded.

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