TQM for Training (TQM S.)

TQM for Training (TQM S.)

Be the first to review this product 00
SOLD OUT
 
Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the language of HRD, how to meet the demands of TQM. For more than a decade, Elaine Biech has helped trainers and managers put quality management into practice at organizations as diverse as Land O'Lakes, the American Red Cross, and the U.S. Navy. In this immensely practical guide, she gives you a thorough grounding in TQM as a customer-driven, quality-focused, process-oriented, fact-based, team-supported philosophy. And she spells out all the steps required for HRD pros to bring TQM to every area of the organization: creating the implementation plan, gaining commitment from senior management, putting TQM strategies into widespread action, working with external consultants, designing and delivering training for quality, meeting unique needs brought on by change, preventing common TQM training mistakes, and measuring ongoing results. Not only will you learn to implement each step, but you'll realize why it's necessary, and understand how it fits into the bigger quality picture. The author readies you to assume major TQM responsibilities, as befits the evergrowing statue of the HRD function. If you're new to TQM, the exclusive "HRD Quality Improvement Readiness Survey" will help assess your initial needs. Those farther along will appreciate the detailed list of TQM implementation resources, as well as ready-to-use forms and plans. And all readers will be informed and inspired by the book's many success stories, drawn from the actual experiences oftrainers at private and public organizations of all sizes. Most of all, by explaining quality improvement in human resources terms, TQM for Training demystifies this complex management philosophy. It refers to roles that are common to all training departments and addresses issues unique to them - features you simply won't find in other TQM books. "TQM isn't business as usual", the author points out. "It's not a program that has a start and end time like so many programs you have designed, delivered, and implemented. It cannot be achieved by individuals. It is not easy". But with TQM for Training at your fingertips, you'll be fully prepared to meet the challenges and lead the TQM transformation in your organization.

Publisher: McGraw-Hill Education - Europe

Published: United States, 1 July 1994

Format: Hardcover, 221 pages

Other Information: 1, black & white illustrations

Dimensions: 23.6 x 15.9 x 2.3 centimeters (0.40 kg)

Writer: Elaine Beich

GTIN: 9780070052109

Shipping Details

Most items can be returned within 30 days of the item being shipped, provided it is in new, resalable condition.

Items can be returned after the 30 day period in compliance with the relevant consumer legislation if the item is faulty or damaged.

Fishpond Retail Limited are unable to accept Perfumes, cosmetics CDs, DVDs, games or software as returns, unless the goods are faulty or factory sealed and unopened.

If an order is damaged in transit, Fishpond Retail Limited will be happy to replace your items at no cost.

For damaged items shipped to you in the last 30 days please contact us via My Deal Help Centre.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure

Refund Guarantee Icon
Shop with peace of mind
All marketplace products are covered by our MyDeal Refund Guarantee Learn More
Sold & shipped by Fishpond Retail
Reference ID: 5205548

Reviews (0) Add Review

No reviews yet

Copyright 2024 MyDeal.com.au - © All rights reserved