TWS i12 Original Bluetooth Wireless Earphones - White

We will help and offer best resolution for any issues encountered by our customers.

Feel free to reach out to us using the Mydeal message tool.

Please be aware that we will request supportive documents for any faulty claims (video and photos). Without these, it will delay the resolution and your claim might be rejected. Thank you for your understanding.

Suppliers and manufacturers automatically provide guarantees about certain goods they sell, hire or lease, and services they provide to consumers. These rights exist regardless of any warranty provided by the supplier or manufacturer.

A supplier includes anyone—such as a trader, a retailer or a service provider—who, in trade or commerce, sells, leases or hires goods or services to a consumer.

A manufacturer includes a person or business that makes or puts goods together, or has their name or brand on the goods. A manufacturer also includes a person who imports goods into Australia, where the maker of the goods does not have an office in Australia. In these circumstances, the importer bears the responsibilities of the manufacturer for the purposes of the consumer guarantees regime.

Guarantees applying to goods.

A supplier and a manufacturer guarantee that:

• goods are of acceptable quality

• goods will match any description provided

• any express warranties will be honoured.

A supplier guarantees that a consumer is buying goods:

• that have clear title, unless otherwise stated

• that do not have undisclosed securities

• that are fit for any disclosed purpose

• with a right to undisturbed possession

• that match the sample or demonstration model provided.

Warranties

ACL provides automatic guarantees to consumers that apply regardless of the warranties you give or sell to consumers.

Warranties are voluntary promises you can offer to consumers. The warranties apply to the product or service you sell to a consumer and can be enforced under contract law and the ACL.

Businesses sometimes make extra promises about the quality or standard of a product. For example, they may refer to:

• the quality, state, condition, performance or characteristics of the product
• what the product can do and for how long
• the availability of servicing
• supply of parts.

A business’s warranty can’t override the consumer guarantees. For example, if a product suffers a failure outside a warranty period, it may still be covered by consumer guarantees.