Urban Bookshelf 145cm Long Oak

Warranty Policy

All products from Furniture Fetish come with a full RTB (Return to Base) 12-month warranty. The warranty applies to normal domestic use and does not cover: normal or fair wear and tear, goods which have been maintained and/or modified, or damage of which arises from abnormal use.

Returns Policy

If a Good is faulty within the initial 14 days after the delivery is made or is damaged when it is delivered, and the customer notifies us of the damage or fault within the initial 14 days after delivery is made, then the company will:

• Repair the faulty Good, replace the good or provide the spare parts at our discretion, and depending on the specific circumstances; or
• If a new replacement or spare part cannot be provided by our company, our company can optionally offer a partial or full refund, depending upon the amount of damage that has affected the product;
• If a new replacement is available, and the customer chooses a refund instead of a replacement for the product, the refund provided will be for the full purchase amount, excluding the initial cost of delivery and any applicable return costs; and

Our customer service considers various factors, including environmental factors, when we decide whether to arrange for the return of items from our customers, or whether the fault is such that providing a partial refund is appropriate, or whether it is appropriate to provide a replacement.

The 14 Day period noted commences on the date that the delivery of our company’s product is accepted by the customer. If no proof of delivery is available, the date will be assumed to be three business days after the product date of dispatch.

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