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WARRANTY POLICY

Linelink Online works closely with our vendor partners to ensure that any warranty claim that you may submit is repaired or replaced in a timely manner. Of course, some conditions are applicable and they are detailed below.

For warranty based returns, all products we supply are covered by a 12-month warranty unless specified otherwise. All warranty returns must contain a copy of our invoice or other proof of purchase in the package and have a "Return Authorisation Number" issued before being returned to us or our vendor partners.

Linelink Online cannot be held responsible for the length of time that a manufacturer may take to assess a warranty claim for replacement / repair of goods.

Linelink Online is not responsible for any costs associated with returning goods back to us / our fulfillment warehouses. These costs are to be borne by the customer in all circumstances.

Any misuse of a product whatsoever will void your warranty. Such things include the product being dropped, liquid damage, software or hardware tampering, use of inappropriate accessories, modifications and any other form of physical damage whatsoever. If a product is returned under warranty and it is not faulty or has been damaged a $75 "No Fault Found / Processing" fee will be payable before the goods are returned.

RETURNS POLICY

Linelink Online offers a 7-day hassle free returns policy for non-warranty returns with the following conditions.

To be eligible for a refund the products must be returned, totally unopened and in the original packaging. Products that have been opened, used, inspected or soiled in any way whatsoever are not eligible for return. Our decision on whether an item has been opened, used, soiled or not returned in original packaging is final.

Refund methods can be in the form of return of funds to the original payment method. The return funds method will be at the discretion of Linelink Online.

A 25% restocking fee may be payable due to the costs associated with processing your return in certain circumstances. Costs incurred in returning products are the responsibility of the buyer (freight and adequate packaging) and Linelink Online will cover the cost of returning the repaired or replaced item to you. A freight service with tracking must be used for the return of any goods.

When an item is returned, it will be fully inspected before any refunds are granted. If an item is returned not meeting these conditions it will be returned to you with applicable costs. Linelink Online reserves the right to refuse any non-warranty return.

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