Western Digital WD My Cloud EX2 Ultra 8TB 2 Bay NAS

All products purchased from LnR Gaming come with a respective manufacturer warranty against manufacturer defects starting from the receipt or invoice date.

For dead on arrival, damaged in delivery or incorrectly delivered we provide full refund or replacement pending our confirmation/testing on issue.
Please contact us in these cases by email or phone so we can quickly rectify the issue.
Please return said product with suitable packaging (preferably with original packaging) to prevent damage in transit to us.

All warranty issues to us MUST include tax invoice.

If the product is not Dead on Arrival(DOA) or damaged in delivery and in full working condition or any defect or damage was caused after you took delivery of the product,
we will return the product to you. You will be invoiced the costs of testing the product and freight for the return of the product to you.

In some circumstances for standard non DOA warranty issues, products may need to be sent to respective manufacturer for testing.
If after testing it is found that the product is not faulty or damaged and any fault was caused by you,
we will return the product to you and invoice you the processing fee and freight costs to return the product to you.

Our warranty does not apply to any item that has been modified, overclocked, abused, physically damaged or mis-used unless pre-approved by us. Products are not warranted as to compatibility with your current components in regards to use, fit, or utility.
The consumer is responsible for making sure that the parts ordered from LnR Gaming will be compatible with their system (e.g correct heatsink for your CPU).

The customer is solely responsible for shipping any returned product back to LnR Gaming in the same way it was delivered to them.
Customers must ship the item back to LnR Gaming using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to LnR Gaming.

Please include your original invoice number and contact details, a description of the problem, and any other information you think might be related.

Adequately pack the product for shipment to us. Do not ship the product back to us using only the original retail box the product came in.
Pack it well – any damage caused to the product due to poor packaging or shipping choice is customer’s responsibility and we will not replace or repair the product under warranty. In all cases of returns, you must include a copy of the original receipt.

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do.
Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the ACL and you are entitled to a replacement or refund for a major failure.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit – depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers’ warranty has expired.

Shipping charges are not refundable.

Warranty turnaround time

Turnaround time for warranty claims largely depends on the manufacturer/distributor responsible for said product.
If we have suitable stock on hand we can and prefer to offer replacement out of our own stock.

LnR Gaming is not responsible for data contents or the security of the data contents contained in any returned goods.
We will not interact with any of your data without your express permission if required and make every attempt to respect and protect your privacy.
We will not be liable for any data lost during testing.

Refunds

LnR Gaming does not offer refunds for change of mind

Please note deposits on custom system builds are non-refundable

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