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Returns Policy
We offer a 30-day return policy and a 90-day part/replacement warranty.
Our 30-day Satisfaction Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase. Please note that all returns must be pre-approved by Yescom and have a return merchandise authorization (RMA) number.
Unauthorized returns will not be accepted. Buyers are responsible for appropriate packing, returning shipping cost, restocking fee ($19 per order), insurance and returning the item in "new" condition. Used items will not be accepted for return. We will replace the returning item with an identical item or a full refund.
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Brilliant product that is well made. The only negative is why they chose to make the shelves out of such big mesh, as many products fall through the big holes. Even things like huge apricots fall through when cut into quarters and shrink as they dry. I will have to find some finer mesh to lay on top to stop this. It is a stupid design decision when everything else seems to be well thought out.
Jan 10, 2020