Zolux Scandy Cat Scratching Tree large

Returns Policy

At HOUSE, we are committed to offering you a safe and pleasant shopping experience. So if something does go wrong, we are here to help you.

As part of this, HOUSE offers piece-of-mind product guarantees. They are as follows:

• If you change your mind or make an incorrect choice, we will give you a refund (excluding postage costs) within 30 days of purchase for unused products (returned in its original packaging).
• If your item arrives damaged, we will arrange a replacement or full refund at our cost.
• If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or other remedy where appropriate.

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More