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Return & Refund
Change of Mind Returns – 30 days
We have a 30-day return policy for any change of mind returns, which means you have 30 days after receiving your item to request a return.
To be eligible for a change of mind return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also need the tax invoice or proof of purchase.
If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, any change of mind returns will attract a return postage fee of $14.5, which will be deducted from your refund amount at the time of processing. This flat rate return fee of $14.5 is offered to our customers as a cost-effective, hassle-free way of returning your goods to us.
You can always contact us for any return questions.
Faulty Items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
has a problem that would have stopped you buying it had you known about it;
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Faulty Item Returns
We will accept returns for all faulty items with return postage at our cost. If you believe you have received a faulty item, please contact us as soon as possible advising the order number, the faulty item's name and description of the fault (please include images if you are able to).
If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us via MyDeal for any return questions.
Exchanges
We do not offer exchanges at this point in time.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Estimated Delivery Time Frame: 5-10 business days
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Good value for money
Mar 11, 2024
very happy with the product supplied
Jan 23, 2024
love my new set i got for Xmas
Dec 26, 2023
Absolutely beautiful. The sheets are so soft. So comfortable. Can not fault it, even the other loves it. :)
Oct 09, 2023
Perfect size
Sep 24, 2023
Home Fashion 10 Piece Soft Bed Comforter and Sheet Sets Bedspread Cushions Pillowcase Set ...REALLY beautiful.. best quality ...VERY soft and comfortable highly recommended
Sep 15, 2023
Product is exactly as shown in the photos. Definitely value for money
Sep 05, 2023
Beautiful colour, quality just ok, but for price it was worth it
Aug 31, 2023
The set of visually beautiful with 2 sets of pillow cases and a fitted and loose sheets. Its warm and cosy particularly now that winter has come to Queensland.
Jun 23, 2023
Everything fitted well.no only to the bed but the room it self.
Apr 29, 2023
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