Shipping Details
- Please allow 7-14 business days for delivery
- IMPORTANT NOTE:
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- Due to OH&S assistance may be required to unload the boxes. Courier/Driver may not be able to assist with carrying the item to your door; please arrange able-bodied person at home to sign for the delivery and assist the driver with unloading. If you require any assistance from the courier/driver additional fees may apply.
- If you are unavailable at the time of delivery re-delivery fees may apply. Please log in to your MyDeal account to obtain your tracking details to track your order and ensure that somebody is home at the time of delivery. Alternatively if you would like to provide authority to leave please leave a note in the shipping details at checkout or submit your request via the Contact Us Form with your order number immediately after purchase
NOTE: Additional shipping charges may sometimes be applicable. For delivery to places which are really rural, we may require additional freight and will contact you seperately after the order is processed.
Any additional charges will be invoiced after order has been placed
- We ship all items via courier services, which usually operate Mon-Fri during business hours only. If you are unable to receive deliveries during business hours please contact us and we shall try our best to find a solution to workaround this issue.
- For orders which we upload tracking number on to MyDeal, You can track the delivery status of your item on courier company's website (please allow one to two working days before the tracking system is updated). To avoid delivery disappointment, we also highly recommend that you call the courier company and make appointment for a delivery date which suits you. For courier information please see the booking confirmation confirmation email from MyDeal.
- Please ensure that you provide your most updated mobile phone number to us when placing an order. Please do not provide landline number unless you are always available to answer phone calls to your landline number during business hours. Some of our courier service providers may try to call you to arrange a delivery date before sending the item to you. Failure to answer their phone calls may result in your item being held at courier depot until they are able to get in touch with you. When the courier company calls, their phone call may appear as a "private caller" or without caller ID.
- All standard courier deliveries in Australia are kerbside only. Some courier drivers may help to move item into your house when asked nicely, but such assistance can be refused by the drivers. For any item heavier then 25kg or too bulky, the buyer must have someone available to help the courier driver unload.
- By purchasing this item, buyer consent to unattended delivery (i.e. Authorisation to Leave) by default, except when shipping address is to an apartment. If you do not wish for this to occur please contact us prior to dispatch. In the event of ATL / unattended delivery, buyer accepts the risk for theft or others damages to item left at premise.
- Standard couriers services do not include call / SMS from driver before delivery. If you are not at home and the driver deems it not safe to leave the item at your address, a card will be left and collection from depot will be required. Re-delivery can be arrange but additional charges may apply.
- To sell quality products and very low cost, we always ship our orders using the most economical options among a few courier companies (e.g. Hunter Express, TNT, Toll, StarTrack, Couriers Please, Fastway). Please note that we do not control courier operations, and cannot be responsible for delivery time frame or delay. If you have preference on using a specific courier company please contact us before placing an order and we shall let you know if we need to charge any additional shipping charges.
- Mattress firmness is very individual and subjective, a same mattress can be perceived as firm by one user, but soft by another user. In advertising our listings we have taken all care to strictly follow manufacturer's firmness rating. However, there is no single rating which can ever meet every user's subjective expectation. By purchasing this item, buyer agrees that mismatch of firmness expectation on the mattress or any part of the mattress (e.g. sides of mattress) does NOT constitute "item not as described" or "item defective".
- For mattresses sold and shipped in vacuum compressed packaging, please ensure you check the size and details of the product printed on the packaging box, and decide that you indeed want this item before decompressing a mattress. Once you have decompressed the mattress it will not fit in original packaging, cannot be re-compressed or re-sold. This means the item is no longer in original condition. By purchasing this item, buyer agrees that seller can reject the return of a decompressed mattress, or issue refund amount equivalent to 50% of the purchase price at our discretion. Shipping fee is non refundable in any case.
- Buyer agrees that soiled, stained or damaged item is no longer in original condition and does not qualify for return. If an item is return to us in soiled, stained or damaged condition, we have the right to reject the return. In this case, the item will be available at the returned address for buyer collection.
