We have upgraded the firmware for the following issues, please feel free to let us know if you need it.
Audio Format Bit Rate:
MP3 8-48kHz, 8-320kbps
WMA 8-48kHz, 5-384kbps STD/ 8-96kHz,lossless
WAV 8-192kHz
APE 8-96kHz,high: 8-192kHz,fast: 8-96KHz normal
FLAC 8-192kHz, LO-L10
AAC 8-96kHz, 8-320kbps, LC
OGG 8-48kHz 16: Only supports songs with Floor1 Type, WindowSize <= 2048, and valid dynamic codebook<32Kbyte
DSD Sampling Rate 5.6MHz
Q: Why this player does not support Bluetooth?
A: In order to ensure the sound quality of the music, this MP3 only supports audio line output, not Bluetooth.
Q: What types of headphones should I use for a better sound quality?
A: The output impedance of headphone is (min 8Ω~ max 60Ω). Basically it’ no problem within a 32Ωheadphone.
Q: Why this device cannot read ID3 tags V2?
A: Both ID3 V2.3 & V2.4 are supported on this device. Please make sure the song itself contains this information first. The cover art pixels are under 600 X 600.
Q: How to play just one song
A: Follow these steps: Play settings > Shuffle Off > Repeat > Repeat 1. Now it will only loop one song again and again.
Q: When output to external speaker, why the volume is lower than the headphones?
A: Output to external speake,you need to set the line level to -6DB or 0DB
All items will be shipped within 1-2 business days.
We use multiple couriers to get the best possible delivery times. Most parcels will be sent with AU post however depending on the location we may also use Sendle.
Most items will arrive in 3-10 working days AU wide. In the rare instance that a delivery takes longer than this, please contact us to work out a solution.
We accept delivery to PO Boxes and parcel collect addresses.
Local pickup NOT Available
All items come with a minimum 1-year warranty unless advertised otherwise.
You can shop with confidence - we are a Registered Australian Business and we pride ourselves on great customer service.
*Restocking fee - 10%
Items deemed faulty over the 30 days and within the warranty period are repaired or replaced by the manufacturer of the product. Please contact us if you need assistance in getting details of the manufacturer to claim your warranty.
Estimated Delivery Time Frame: 3-10 business days