We offer a standard warranty period of days on our products, starting from the day of purchase. 

Should your item become faulty or appear to have a defect within this period, please contact us via your MyDeal account

Should you receive a damaged item, please let us know within 2 days after receipt as shown per package carrier’s tracking on our tracking page.

If you contacted us after this period, we are sorry to inform you that we may not be able to offer warranty service for the damaged item as we have limited window to report damage to our package carriers.

What is NOT covered by warranty:

• Improper usage, storage, or handling of the item
• Using the item in a way that it was not designed for
• Damage caused by impact, shock, sand/dust/dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, corrosion, frost, flooding, earthquakes, lightning, or other adverse weather conditions
• Any accidental or malicious damage

In the rare case that a product becomes faulty or a buyer receives a product with defects, buyers are entitled to request for a product replacement within 60 days of purchase.

To request a replacement, buyers are required to provide photo/video evidence of the product's manufacturing defects via your MyDeal account

Your request should also include the following information: 

• Your order number 
• The name and email address used to place the order

If the case is deemed valid, we will cover the related cost to deliver a replacement!

EXTENDED PROTECTION PLAN 

Upon purchase of applicable physical goods, customers may purchase our Extended Protection Plans (“Plans”) that ranges from 1 to 4 years.

Our Plans are offered as an optional addition to customers upon their purchase of applicable physical goods from Smart Living Box official sites.

Under these plans, we cover any defects in material or workmanship under normal use during the protection period. The protection period commences from the date of purchase. The protection period varies depending on the period selected and purchased by the customer.

We will replace, at no charge, the product or part of the product that proves defective because of improper material or workmanship, under normal use and maintenance, during the protection period. Should replacement of products or parts of a product become unavailable, we may refund the customer an amount not exceeding the amount paid by the customer for the Plan. We reserve the right to final decision upon dispute.

To request a replacement, customers are required to provide photo/video evidence of the product's manufacturing defects via MyDeal account

Your request should also include the following information: 

• Your order number 
• The name and email address used to place the order

Shop with peace of mind

All marketplace products are covered by our MyDeal Refund Guarantee Learn More