Specifications:
Warranty
10-Year manufacturer limited warranty. *Subject to manufacturer warranty terms and conditions available on Zzz Atelier website.
Quilt
- Turkish organic cotton knitted fabric
- Special side fabric designed for high breath-ability
- OEKO-TEX Standard 100 certified. Tested free of harmful substances
- Hypo-allergenic materials
- 99% dust mite resistant
Upholstery
- Soft conforming foam
- Ultra high density foam
Innerspring
- Innovative ZzzCoil pocket spring system. Triple tempered high carbon alloy steel, better elasticity then many of its counterparts, anti-rust, anti-corrosion and extremely durable.
- Extra thick wire diameter, ultra firm spring.
- Independent pocket spring which follows the contour of your body, maintaining spine in its natural posture, providing the deep down correct support.
- Motion isolation minimising partner disturbance.
- No flip technology, designed to eliminate the need to flip your mattress.
Firmness
- Rating: 9 out of 10
- Extra-firm design
Mattress Height
23cm
Size & Weight
- 183cm x 203cm, 40.0kg (King)
- 153cm x 203cm, 30.0kg (Queen)
- 138cm x 188cm, 25.0kg (Double)
- 107cm x 203cm, 21.1kg (King Single)
- 92cm x 188cm, 18.7kg (Single)
Packaging & Unpacking
High tech vacuum rolled packaging technology for easy handling and transport. Mattress will expand in minutes after unpacking and will be usable within 1 day. Please allow the mattress to expand for at least 24 hours before you sleep on it. Mattress may take up to 7 days to fully restore. Due to compressed packaging, the final 5% of manufactured height may take longer time in some cases.
Packaging Content
1 x mattress (bed base not included)
DELIVERY POLICIES
- We ship all items via courier services, which usually operate Mon-Fri during business hours only. If you are unable to receive deliveries during business hours please contact us prior to placing your order and we shall try our best to find a solution to workaround this issue. Regular courier service is not time sensitive and may arrive any time between 9am - 6pm.
- For orders which we upload tracking number, you can track the delivery status of your item on courier company's website (please allow one to two working days before the tracking system is updated). To avoid delivery disappointment, we also highly recommend that you call the courier company and make appointment for a delivery date which suits you.
- Please ensure that you provide your most updated mobile phone number to us when placing an order. Please do not provide landline number unless you are always available to answer phone calls to your landline number during business hours. Some of our courier service providers may try to call you to arrange a delivery date before sending the item to you. Failure to answer their phone calls may result in your item being held at courier depot until they are able to get in touch with you. When the courier company calls, their phone call may appear as a "private caller" or without caller ID.
- All standard courier deliveries in Australia are kerbside only. Some courier drivers may help to move item into your house when asked nicely, but such assistance can be refused by the drivers. For any item heavier than 25kg or too bulky, the buyer must have someone available to help the courier driver unload.
- By purchasing this item, buyer consent to unattended delivery (i.e. Authorisation to Leave) by default. Item may be left at a safe spot at driver's discretion. In the event of ATL / unattended delivery, buyer accepts that courier companies have full discretion in determining an area for safe drop, and accepts the risk for theft or others damages to item left at premise. If you do not wish for this to occur please contact us prior to dispatch and we will gladly help organise signature service where possible.
- Standard couriers services do not include call / SMS from driver before delivery. If you are not at home and the driver deems it not safe to leave the item at your address, a card will be left and collection from depot will be required. Re-delivery can be arranged but additional charges may apply.
- To sell quality products and very low cost, we always ship our orders using the most economical options among a few courier companies (e.g. Allied Express, Hunter Express, TNT, Toll, StarTrack, Couriers Please, Fastway etc). We promise to dispatch all orders within our committed dispatch time frame. However, as we do not control courier operations, we cannot be responsible for delivery time frame or delay. If you have preference on using a specific courier company please contact us before placing an order and we shall let you know if we need to charge any additional shipping charges.
RETURNS POLICIES
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve the right to not offer a replacement or refund. Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Mattress firmness is very individual and subjective, a same mattress can be perceived as firm by one user, but soft by another user. In advertising the mattress, our listings we have taken all care to strictly follow manufacturer's firmness rating. However, there is no single rating which can ever meet every user's subjective expectation. By purchasing this item, buyer agrees that mismatch of firmness expectation on the mattress or any part of the mattress (e.g. sides of mattress) does NOT constitute "item not as described" and it cannot be returned under this reason.
If a refund is processed, we will refund the original purchase price via the original mode of payment, minus any associated fees and charges. Shipping fee is not refundable in any case. Most refunds will be processed within 10 business days. If you are entitled to a replacement, please be aware that some of our goods are sourced offshore and may require in excess of 10 weeks to source a replacement part or product. We do not offer 'change of mind' return for mattresses by default. We may choose to allow courtesy change of mind return from time to time in our sole discretion. If we choose to do this, the buyer will be responsible for return shipping.
