Kayo 250cc Performance Off Road Trail Dirt Motor Bike Motorcycle

Dirt Bikes, Quad Bikes and Buggies
Warranty, Return Policy & Shipping Policy 2022 (online version)
Please read all terms and conditions of these documents carefully before making your purchase.

Warranty

All Stonegate Industries Dirt Bikes, Quad Bikes and Buggies (“the Products”) carry a manufacturer’s warranty from the time of purchase against defects in materials and workmanship with the customary exclusions noted here unless otherwise specified in writing at time of Purchase.

The Products are sold as recreational use products and are not intended for commercial or industrial use unless otherwise stated in writing at the time or purchase. Stonegate Industries shall not be liable for consequential loss of any kind arising out of the supply, operation or use of any product sold. Stonegate Industries does not cover any consequential expense beyond warranty supply of replacement parts for the product itself e.g. freight and transport.

The warranty is valid only applicable to the original purchaser and is non-transferable.

3 months Parts Only Warranty: Stonegate Industries warrants to the original retail purchaser that the Products to be free of manufacturing defects of general materials, components, frame and workmanship except for the battery, tires, and inner tubes and wear parts for a period of 3 months from the date of purchase.

This Limited Warranty does not cover normal wear and tear or any damage, failure or loss caused by improper assembly, maintenance, or storage or use of the product.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Assembly

Please ensure the Product is properly assembled before use. It is the operator’s responsibility to check the overall condition of the Product prior to operating i.e. Visual inspection of all mechanical components, check for loose bolts, nuts etc; chain tension and lubricant or oil levels.

Any Product must be assembled, repaired or serviced by a licensed mechanic in a licensed workshop. A receipt of payment for assembly, repair or periodic servicing will be required when making warranty claims for parts.

Exclusions/Limitations

By purchasing the Products (whether online, in-store or by telephone), you acknowledge that you have had an opportunity to review and understand our warranty terms and you accept the terms and conditions including the limitations, exclusions, and disclaimers in the warranty.

Our warranty does not cover:

• defects relating to oxidisation or corrosion
  
  
• regular maintenance and or scheduled replacement of items including but not limited to
  spokes, spark plugs, oil filers, drive chain and belts, air filters, tyres, fork seals and fork bushes
  
  
• Any part that has been subject to accidental damage, incorrect maintenance, inadequate
  storage or misuse
  
  
• deterioration of any item due to fair wear end exposure during private use unless there is a
  defect
  Our warranty will be void if the product is not used in accordance with the owner’s manual or:
  
  
• damaged, failed or lost due to improper assembly, maintenance or storage
  
  
• damaged in an accident, crash or loss of control incident
  
  
• used in a manner other than for recreation
  
  
• poorly or incorrectly maintained
  
  
• used in a manner in which this product was not specifically designed
  
  
• failure to follow owner’s manual instructions or warnings
  
  
• electronics or battery exposed to water
  
  
• modified in any way
  
  
• damage by unauthorised service or parts
  
  
• used for commercial purposes

   

   

  Return and Refund Policy

  Your satisfaction is our number one priority. Please choose carefully as we do not refund or exchange simply because you changed your mind or the product was not what you expected.
  However, if you wish to return products in their original packaging and in saleable condition, please contact us via emailand obtain a return authority form. No returns can be accepted without one. Postage and handling charge are not refundable.

• Dead on arrival:
  Please note if the claim for dead on arrival is not submitted within 7 days of receiving the product, it will be conclusion evidence the item is not dead on arrival.
  In cases where Stonegate Industries agrees to refund the order:
  
  
• the customer (buyer) is responsible for covering the return shipping carrier cost of the product being returned.
  
  
• with returned products in its original sealed packaging, a 15% restocking fee will apply.
  
  
• with returned products not in its original sealed packaging, a 30% restocking fee will apply.
  
  
• You must adequately package any product you are returning for our collection to ensure that
  it is not damaged during return delivery to our warehouse.
  
  
• All original items including all parts and accessories must be returned for the product to be
  deemed intact.
  
  

If you are entitled to a refund, we will process the refund upon receipt of the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale.

All faulty and incorrect products must be returned within 14 days after receiving goods, Proof of purchase must also be supplied. Note that all return freight will be at buyers expense.

For claims made after this period, please refer to warranty terms and conditions as we will handle it as a case by case manner. 

Received the wrong item?
If you just received your order and it is not what you ordered, please contact us immediately via your MyDeal account.

Please DO NOT assemble or unpack the wrong item(s) you received. This will void the returns policy and we will not be unable to have the wrong item(s) collected for return.

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