Shipping Details

The orders placed before 8 am (AEST) will be dispatched within 24 to 48hrs (Business days only).   

Delivery varies by location, please see the expected timeframe to receive your product below:

• Victoria (Melbourne Metro) 1 – 3 days 
• New South Wales (Sydney Metro) 3 – 4 days 
• Queensland (Brisbane Metro) 3 – 4 days 
• South Australia (Adelaide Metro) 3 – 4 days 
• Western Australia (Perth Metro) 5 – 6 days 
• Tasmania 3 – 4 days 
• Northern Territory 5 – 7 days 

If you are unavailable at the time of delivery re-delivery fees may apply.

Returned to Sender (RTS) due to an invalid address then a re-delivery cost will incur.

Transit Issue/No Tracking update

The tracking number is provided to you once the package has been dispatched from our warehouse. The tracking number will come live and show movements of the package only when it gets scanned by the courier company in the depot or parcel facility. Please note, in case the tracking is not showing up any updates after 48hours please contact us immediately so that we can reach out to the courier company and get it resolved to ensure you have good customer satisfaction. 

Product undeliverable

A product can be undeliverable due to multiple factors, our team will contact you through email to resolve the matter. 

Returned to Sender (RTS)

If a product has been RTS, it may be because of the following reasons, 

Invalid address:  Please make sure the address provided by the customer is always correct. The seller does not hold the responsibility for address validation at our end. If the product gets Returned to Sender due to an invalid address then a re-delivery cost will incur. If the customer wants a refund, then a one-way shipping cost along with 15% restocking fees will be deducted. 

Delivery Rejected by Receiver: 

If the item is rejected by the receiver, then the order is considered as a change of mind following which shipping, as well as restocking fees, will be deducted. Please note, if an order is a gift purchase, it will be considered the same way as normal orders. 

Unsuccessful Delivery: 

By default, the packages will be dispatched with the status "Authorized to Leave (ATL)". However, this cannot be the case if the product value is high or if the courier company delivery driver does not find a safe place to drop off the package. In such cases, the package will be taken back either to the post office or depot or a parcel collection centre of the carrier company after leaving the calling card in the mailbox. 

At Campbellfield Holdings Pty Ltd, we are committed to providing our customers with high-quality products and outstanding service. Our returns and warranty policy is designed in line with Australian Consumer Law and Woolworths marketplace requirements.

14-Day Change of Mind Return

We understand that sometimes a product may not meet your expectations. If you change your mind about your purchase, you may return the item within 14 days of receiving it, provided that:

• The item is in original, unused condition and packaging

• All accessories and manuals are included

• A 15% restocking fee applies

• Return shipping costs are the responsibility of the customer

We recommend using a trackable shipping service to ensure the safe return of your item. Once we receive and inspect the item, a refund will be processed to your original payment method within 7 business days.

12-Month Warranty

All our products come with a 12-month warranty, covering manufacturing defects, in accordance with Australian Consumer Law.
If your item is found to have a manufacturing fault, we will offer one of the following:

• A repair

• A replacement

• A refund to the original method of payment

We will cover return shipping costs for faulty items under warranty. A prepaid return label will be provided or return costs reimbursed.

Exclusions

The following items are not eligible for change of mind returns due to hygiene and safety reasons:

• Intimate wear

• Opened personal care products

• Used or unsealed electronics

Please note: We do not offer personalised or customised products.

Statutory Rights

Your rights under Australian Consumer Law remain unaffected. You are entitled to a replacement, repair or refund if the product:

• Is not of acceptable quality

• Does not match the description

• Fails to perform as promised

• Has a major fault that would have prevented purchase if known

How to Initiate a Return or Warranty Claim

Please contact our Customer Support Team with the following details:

• Order number

• Description of the issue

• Photos or videos, if applicable

We will provide further instructions, including any necessary return shipping labels.

If you have any questions or need assistance, our team is here to help.