Automatic Coverage on Eligible Purchases

Shop with confidence and with peace of mind on

Nearly all purchases proceed without a snag. However, if your item doesn’t arrive or wasn’t what was described in the listing:

  • We’ll make sure you get the item ordered; or
  • You’ll be refunded the purchase price and postage costs

How It Works

Contact the Seller

Our sellers will usually want to fix the problem right away. Find the item in the My Purchases section of your Account and press ”Need Help?” and we’ll put you in touch with the seller.

Not Resolved?
Escalate to MyDeal

If the seller hasn’t resolved your issue, you can ask us to review the issue for you. Learn how to escalate your case here.

Refund Guarantee

We’ll get back to you within 2 business days and if your order is not as described and you want a refund, we’ll quickly refund you.*

All Purchases Are Covered

Purchases on are always
covered under our refund guarantee policy*

*Terms and Conditions apply. Check them out here