Shipping Details

Thank you for choosing Bij'or for your jewellery shopping needs. Please take a moment to review our Shipping Policy below:

1. Order Processing:

• All orders are processed Monday to Friday (excluding holidays) after receiving payment confirmation.

• Orders placed before 1pm will be processed on the same business day.

2. Shipping Method:

• We use Sendle & Australia Post for sending all our packages.

• Please note that delivery times are estimates and may vary based on your location and other external factors.

3. Tracking Information:

• Once your order has shipped, you will receive a shipping confirmation email containing a tracking number provided by Australia Post or Sendle. You can track the status of your shipment through the Australia Post or Sendle website.

4. Delivery Timeframes:

• All parcels are dispatched from Sandy Point, Sydney, NSW 2172. Delivery times may vary based on your location.

5. Delayed or Lost Shipments:

• While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by natural disasters, customs clearance, or other unforeseen circumstances.

• In the rare event that your shipment is lost or significantly delayed, please contact our customer support team for assistance.

6. Address Accuracy:

• It is the customer's responsibility to provide accurate and complete shipping information. Please double-check your shipping address before finalising your order. We cannot be held responsible for packages that are undeliverable due to incorrect addresses.

7. Refused or Undeliverable Packages:

• If a package is refused or deemed undeliverable by Australia Post, the customer will be responsible for any return shipping costs incurred. Refunds will be processed once the returned items are received in their original condition.

Return Policy - Returns and Exchanges

At BijO'r, we’re all about making you and your luxurious look, but in the event that you’re not completely satisfied your BijO'r purchase, then we’re here for you.

If you need to return something to us, please make sure you get in touch first and let us know how we can help.

If your order is faulty, or has been damaged in transit, we'd really appreciate it if you could include some photos in your email so we can see at a glance what's wrong. Also remember to include your name and order number so we can get in touch to let you know what to do do next.

Terms and Conditions:

We offer returns for any reason up to 30 days after purchase, provided the products you’re returning are undamaged, not used, include their original packaging and are in a condition suitable for resale.

If you’re returning a product due to a mistake we’ve made (like sending you the wrong product or we've advertised an item incorrectly online) we’ll re-imburse you for the postage.

If you’ve ordered an incorrect item, or changed your mind, you’ll be required to pay for return postage.

When you return your order, you can select whether you’d like to receive a refund or exchange.

If we're sending you a replacement product, we'll need to receive your return before we can dispatch your new item.