Shipping Details

Delivery varies by location, please see the expected timeframe to receive your product below:

Metro: 5-10 business days

Regional: 7-15 business days

If you are unavailable at the time of delivery re-delivery fees may apply.

1. [Zhongyuan Household Co., Ltd] will allow a return where you have changed your mind, provided that the item in question is:

- returned within 14 days of receiving the order;

- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);

- in a resalable condition; and not damaged in any way.

2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by [Zhongyuan Household Co., Ltd], you will not be eligible for a return.

4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

INCORRECT OR FAULTY GOODS

Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged, or incorrect product, please contact us via Mydeal messaging to arrange a return delivery and a refund or exchange. The return must be received by [Zhongyuan Household Co., Ltd] within 30 days.