Our 14-day change of mind policy applies to selected products that are sold by Power Pack Entertainment Pty Ltd.
We want you to make every purchase with confidence, so all product listing pages include a Warranty & Returns section where you can check in advance if the product you’re buying is eligible for a change-of-mind return. If a product listing specifically states that the product is not able to be returned under this policy (usually due to the size of the item or for health and safety reasons), then unfortunately we are unable to accept returns under our change of mind policy.
Please return products in their original new condition and suitable for resale along with all original packaging, tags and accessories Footwear and apparel and Electric Blanket, Electric Throw Rug should be unworn, unwashed and with all original packaging and tags still attached otherwise we will not be able to process your request.
Customer safety and hygiene are our primary concerns, so unfortunately we are unable to accept change-of-mind returns on some products, including:
• Underwear, hosiery, bras and socks
• Cosmetics, beauty and personal care products with a broken seal
• Perishable goods and food( included Water Filters)
• Adult toys and sexual health products
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