Shipping Details
Shipping Times
We ship all orders from our Sydney warehouse within 48 hours (usually 24 hours) on business days. Here's how long it usually takes to get to you:
Major cities (like Sydney, Melbourne, Brisbane): 2-3 business days
Other cities and towns: 2-5 business days
Country areas: 5-6 business days
Returns
We want you to be happy with your Zhang Xiao Quan purchase. If you have any problems, we're here to help!
Here's how it works:
Changed your mind? You can return unused items in their original packaging within 30 days for a refund (excluding postage costs).
Damaged item? We'll send you a new one or give you a full refund. No worries!
Something wrong with your item? Let us know, and we'll figure out the best way to fix it – maybe a replacement, a refund, or something else.
Warranty:
All Zhang Xiao Quan products come with a 1-year supplier warranty.
We want you to love your Zhang Xiao Quan cookware!
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