Shipping Details

• Parcels will be processed and packed in our warehouse within 3-4 business days.
• Due to the Coronavirus emergency, deliveries may be delayed by Australia Post
• We apologise for any inconvenience caused

Warranty

All products from Luxor Linen come with a 12-month warranty against manufacturing faults and defects.

Return Policy

Purchase with the utmost peace of mind. All purchases from us are backed by our 30 Day Money Back Guarantee. If your ordered item(s) prove to be unsuitable for any reason (including Change of Mind except opened and used), You are welcome to return your item via Australia Post at your own expense. To be eligible for a refund, you must return your unopened order in their original packaging within the 30 Day Money Back Guarantee period. The 30 day guarantee period will commence from the date that the customer receives their product · If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch · Delivery charges will not be refunded.

Change of Mind Returns:

We want you to love your product so if you are not completely satisfied with your purchase let us know.

Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:

• Postage is paid by the customer

• The product must be returned in the original packaging, accessories included

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

• Fees may apply