Warranty Policy
Ozzie Energy offers a 12 month warranty on all products from the date of purchase, unless otherwise stated. Ozzie Energy warrants its products against defects in materials and/or workmanship. If a defect arises and a valid claim is received by Ozzie Energy, we can offer solve solutions: repair the products, or provide replacement parts, or arrange a full replacement. The warranty period for commercial use is 3 months.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
We do our best to package the products to avoid mishandled or damaged in transit. However, should your item not function on arrival you are entitled to return the product to us for a full refund, repair, or replacement at your request. The item needs to be returned and inspected prior to the resolution being provided.
60 Day Returns Policy
Here at Ozzie Energy, we take customer satisfaction seriously and want to ensure that every customer is 100% satisfied with their purchase.
If for any reason you change your mind about any of the products you purchase from us, simply contact us in writing within 60 days to be guided through getting a refund. Returned items must be in their original packaging with all accessories, in original and re-saleable condition. The original shipping cost plus a 30% restocking fee will be deducted.
If the item has sustained damage in transit, or is not returned as noted above, a revised refund amount may be required.
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The product received, was as per advertised.
Jul 12, 2023
This beautiful pulsing light show was a crowd pleasing this Christmas. The lights were so bright and with all the different modes available it pleased everyone
Dec 27, 2022
Easy to assemble and looks great when lit.
Dec 21, 2022
It worked perfectly during the Xmas time
Jan 07, 2021
My Meteor Star Christmas Lights we're exactly as advertised , great product and great value for money. Thankyou my Deal , you never let me down. Regards I. Masters
Nov 13, 2020