Shipping Details

Australian Shipping Delivery Times:

Capital Cities - 2-5 business days

Close Regional Rural & Remote Standard Shipping (via eParcel - Australia Post) 2-7 business or days 3-10 business days.

Customers will be notified via email or phone with a revised dispatch date for any items that have not been dispatched within 2 working days of order receipt.

Standard Shipping Charges:

Order Value Capital Cities, Close Regional & Rural/Remote > $100.00 FREE* < $100.00 $10 *Excludes bulky items (i.e. bikes, frames, wheels etc) with a dimension greater than 105cm and/or heavier than 5kg. Such items are shipped by Direct Freight Express and incur higher freight charges due to their size and weight. Freight charges for such items are calculated at the time of checkout based on postcode.

Bulky Shipping Charges:

Capital Cities Close Regional, Rural & Remote $15-$30 $20-$50 Applicable to any order containing complete bikes, frames, wheels, trainers and travel cases. All bulky orders will be dispatched via Direct Freight Express and will include a tracking number. Tracking your Order: After checkout, you will receive full tracking details via email. Please wait till after 6pm before checking tracking.

Shipping Damage:

Before signing for a damaged delivery please check the condition of the goods. If you are in any doubt about their condition, then please do not sign for it "in good order and condition". Simply reject the delivery and we will send you a replacement.

The Odd Spoke offers an easy and reasonable returns policy on all items sold online subject to the conditions below. 

WHAT Can Be Returned?

Items purchased online may be returned or exchanged within 30 days of purchase, subject to the following conditions:

• Item is unused with the original tags still attached
• Item is in original packaging and undamaged

At the time of return request, we may ask for photos to be emailed to verify condition of goods.

Please contact us with your order number and the reason you want to return or exchange. Only once we have issued a Return Merchandise Authorisation (RMA) number you will be able to process your return.

WHEN Do Items Need To Be Returned By?
Items will need to returned within 30-days of online purchase (according to date of invoice).

HOW Do I Return Items?
Customers will need to return items at their own cost using a reputable courier company (i.e. Australia Post) in cases where they have changed their mind. Before returning item, you will need to be issued with a RMA# (return merchandise authorisation number). To obtain an RMA, please email us outlining reason for return request.

In cases where a return is required due to an error or mistake on our part, a RMA (return merchandise authorisation) number will be issued together with a pre-paid postage label to affix to the package. In such instances, the customer is still required to obtain an RMA# before sending return. Again, please email us to get your RMA# issued.

SHIPPING Charges For Returns
Original shipping charges are refundable in cases where the refund/exchange is due to an error on our part (i.e. wrong size/colour etc). In cases where the customer has changed their mind they are obliged to pay for return shipping charges.

CREDIT For Returns
At the time of issuing RMA#, we will confirm if customer will be credited for returned item and the method by which the customer will be refunded (i.e. PayPal, Mastercard/Visa, EFT etc). Our preference is to refund the customer using the same method by which they paid.

Packing Materials
All items need to be packaged using best possible care to ensure minimal risk of damage during transport. Items heavier that 1kg need to be packaged in a cardboard outer. The customer accepts liability for damages that may occur to item during transit.

Faulty/Damaged.Please contact us immediately with your order information and a photo showing the defective product.