Shipping Details

Shipping policy

Processing Time

Please allow our warehouse 1-3 business days to process and dispatch your order. Please note, this timeframe does not include the delivery time.

Dispatch and Delivery Times

Delivery time once the order leaves our warehouse is depending on the delivery location.
VIC, SA & NSW 2 – 3 Business Days
TAS, QLD, NT & WA – 2 – 5 Business Days

Order Tracking

Once the order is processed from our warehouse, you will receive an email with your tracking information.
Can’t locate your tracking number? Please reach out to us

Shipping Partners

We ship all orders through Australia Post, Team Global Express and Direct Freight Express, Mailplus

Click and Collect

Click and collect may be available from our Warehouse, based in Bibra Lake

Please follow instruction at the online checkout. Click and collect is not available at our pop-up stores.

Damaged goods

As soon as you receive your order, open up the box and check that everything’s there and undamaged.
If there’s a problem, please let us know as soon as possible, within 5 business days.
Please take photos and email us with your name and order number. Our customer service team will be in touch with a solution.

Returns

We do not offer refunds for change of mind. Please see our Returns and Refund Policy for more information.

International Shipping

At this stage we are not shipping internationally.

Please contact our team if you wish to purchase items.

Shipping Fees

Any advertised shipping fees are estimates only, accurate shipping fees are calculated at the checkout.

Shipping and Refrigerated Products Policy

Thank you for choosing Fine Foods To You. We strive to ensure your products arrive in excellent condition. Please review our shipping and refrigerated product policies below:

1. Shipping Timeline

• Orders are typically dispatched within 1-2 business days after confirmation.

• Estimated delivery times vary by location and carrier. Delays may occur due to weather, carrier logistics, or other factors beyond our control.

2. Refrigerated Products

We take every precaution to ensure the quality and safety of refrigerated products during shipping:

• All refrigerated items are packed using insulated materials and cooling agents designed to maintain a safe temperature at the time of dispatch.

• Despite these precautions, we cannot guarantee that products will remain at the recommended temperature (4°C) throughout transit, particularly for interstate deliveries.

3. Customer Responsibility

• It is the customer’s responsibility to track the shipment and ensure someone is available to receive the order upon delivery.

• Refrigerated products must be inspected and stored immediately upon arrival to maintain quality and safety.

• By placing an order, you acknowledge and accept responsibility for the proper handling and storage of refrigerated items after delivery.

4. No Liability for Temperature Maintenance

• Fine Foods To You is not liable for any temperature-related quality issues that occur during transit, including but not limited to spoilage, melting, or changes in texture.

• Once an order has left our facility, the carrier assumes responsibility for the shipment. Any transit-related delays or mishandling must be addressed with the carrier directly.

5. No Refund Policy for Refrigerated Products

• Due to the perishable nature of refrigerated items, we do not offer refunds or replacements for products impacted by shipping conditions, delays, or improper storage upon delivery.

6. Packaging Standards

• Our team carefully packages all orders to ensure optimal freshness, using industry-standard insulated materials and ice packs where applicable.

• Please note that ice packs may melt during transit but are intended to help products remain cool for as long as possible.

By completing your purchase, you agree to the terms outlined in this Shipping and Refrigerated Products Policy. Thank you for your understanding and support!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.



Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.