Warranty coverage
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. In addition to your statutory rights, we offers a 12 months warranty on all products used for private household use from the date of purchase.
If the products are unusable upon receiving or there is a major fault, the customer may choose between a full product refund via the original payment method or a replacement product. In the case of a minor failure, our warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
While many spare parts are available, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 2 to 3 weeks, a small number of difficult to order parts may require up to 8 weeks to arrive.
Warranty policy does not cover:
• Normal wear and tear
• Damage arising from improper assembly or modification
• Damage arising from abnormal use or abuse
• Damage, wear and tear as a result of improper or lack of maintenance and/or care
• Damage to external or product packaging only
• Insignificant minor variations in dimensions or colour
• Insignificant minor imperfections or superficial blemishes
Return Policy
Faulty Items
Should you wish to return a faulty item, please contact us with your order number. Photos and/or videos of the item may also be requested to assist in the return process. All other return details will be sent to you at this time. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. When a return is authorised, it is the buyer's responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
If the item is required to be returned, the outcome of the inspection should take no longer than 5 business days from the date the item is received by our warehouse. In the case of refunds, please allow 3-5 business days for the refund to be processed.
Items customised/manufactured to your specifications are not returnable. In the event of customised items that are received faulty, we will rectify this by either replacing the faulty part, or if the entire product is faulty, a full replacement will be sent free of charge.
Goods purchased from our warehouse are exchanged at the warehouse managers discretion.
Change of Mind
You will receive a refund for returned items in cases where you have changed your mind. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a Change of Mind refund. Handling/Cancellation fees will apply at 20% of the purchase price. The refund amount will not include original freight costs.
We are dedicated to offering a first class service. If you have any additional questions about our return policy please contact us and we'll be happy to answer your queries.
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