Shipping Details

We deliver Monday to Friday, excluding weekends and public holidays and the delivery time depends on your location and the product availability. All orders are dispatched within 1-2 business days depending on stock availability. Customers may receive products within 2-7 days. However, if you are in very remove areas, delivery may vary.

All products that are sold on Perfume Palace are authentic. We take pride in offering genuine products from all the brands we carry.

Change of mind returns

Change of mind returns are accepted, however a restocking fee of 7% per item applies. The customer will also need to cover the cost of return shipping. Returns are accepted given that the product is not open, unused and remains in the original packaging. If these conditions are not met, the customer will be denied a refund/ exchange and the item will be returned to them at their own cost.

 Skin Reactions and Allergies   

 If a reaction to one of our products occurs, be sure to cease using the product immediately. We cannot be held liable for the presence of some ingredients that may cause allergic reactions or cause skin sensitivity. Please read the product's label carefully before using on skin.

 Incorrect item

If you have received an incorrect item, please sure to immediately contact our friendly customer service team for a return to be arranged.