Shipping Details

eTone Electronic offers free shipping to order(s) over $25 within Australia wide via Auspost and major private couriers with ongoing trackable services. Same day order handling cut off at 12pm every business days. Metropolitans estimated delivery time frame: 1-5 business days; Regional & Rural areas please allow up to 10 business days for goods to be delivered. We work very closely with our shipping partners to get your orders delivery ASAP. Please feel free to contact us anytime if you need any assistance.

Metro Definitions:

NSW

• Sydney Metro& Greater Sydney

  • Central Coast

  • Sydney

  • Sydney Fringe

  • Sydney West

  • Wollongong

  • NSW Regional

  • Canberra

  • Hunter Region

  • Newcastle

  • Northern Border NSW

  • Outer Wollongong

QLD

• Brisbane & Gold Coast

  • Brisbane

  • Gold Coast

  • Upper SE QLD

• Ipswich & Toowoomba SW QLD

  • Ipswich

  • Sunshine Coast 

  • Toowoomba

SA

• Adelaide Metro

  • Adelaide

  • Adelaide Fringe

VIC

• Melbourne Metro

  • Greater Melbourne

  • Melbourne

  • Melbourne Fringe

Please do contact us via email anytime if you have any questions about delivery please contact us via Email

At eTone Electronic, we want you to be completely satisfied with your purchase. That's why we offer a 60-day money-back guarantee on all of our products. If for any reason you are not satisfied with your purchase, you may return it for a full refund within 60 days of the purchase date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Here's how our return policy works:

1. Contact our customer service team via Email to initiate a return.

2. Ship the item(s) back to us in the original packaging, along with all accessories and documentation. To start a return, you can contact us via Email

3. We will process your refund once we receive the returned item(s) and confirm that they are in good condition.

Please note that the following items are not eligible for return:

• Customised or DIY items after receiving 

• Items that have been used or damaged

• Items that are returned more than 60 days after the purchase date

Buyers cover return shipping cost.

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [insert contact information]. We're here to help!

We stand behind our products and want you to be completely satisfied with your purchase. That's why we offer a 60-day money-back guarantee on all of our products.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us via Email