Shipping Details

At this stage, we only do Australia National deliveries.

Delivery:

• Our couriers include Australia Post, Fastway Couriers, TNT and some others for bulk orders.

• If you are not satisfied with the postage, please contact us for a cheaper rate.

• Orders will be dispatched in 1-3 working days from receiving payment.

• Delivery times are usually Monday to Friday (excluding Public Holidays) between 7am – 5pm.

• Delivery times quoted can vary slightly depending on stock availability and exact delivery location.

• You may add special delivery instructions as you place your order.

• A signature is normally required for delivery.

• Please make sure you will provide a residential or business address, because we cannot deliver to Post office boxes,

• A business address is one that is located in a business district        

• For urgent orders we can arrange Express delivery for an additional cost, please contact us for further details.

• Please ensure that you check your delivery before signing for it, we will not be liable for any consequential loss occurred during the delivery process.

Pick Up:

When you have completed your order, select the “pick up” option at the shipping step in the checkout process. This will allow you to come to our warehouse and pick up your order. Goods can be picked up Monday to Friday from 9am to 5pm and Saturday 9am to 4pm. But please contact us to arrange a time before coming in.

Change of mind:

FITEK will provide a 14-day money-back guarantee*. If you are not satisfied or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging. A 10% restocking fee will be charged from the total order amount. This policy does not apply to customized orders and pre orders.

Important: Once racks have been installed, they cannot be returned. This is because installed racks are no longer in a condition that allows them to be resold as new products.

Damaged or Faulty Item Upon Arrival:

FITEK will provide a 14-day return policy from the day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).

Damaged or Faulty Items After Use:

If your goods become damaged or faulty after use, FITEK will try and resolve the issue. If your goods have been used according to product guidelines and are still within the warranty period we will organize replacement or refund. We will not replace or refund goods that are damaged through incorrect use or through natural wear and tear. 

Sale Items:

Sale items cannot be refunded for change of mind.

Warranty Claim and Returns Procedure:

Any warranty claim will require an invoice and be brought into the store or have evidence by way of image or video through email that our staff will approve. Afterwards, you will be asked to send the items back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once items have been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer. We will not replace or refund goods that are damaged through incorrect use or natural wear and tear.

Unless otherwise specified in our Warranty Policy, all products have a 3 month manufacturing warranty, starting from the date of invoice.