Shipping Details

The orders will be dispatched within 2 days*.

*: Delivery varies by location and the courier used for each specific order.

Please see the expected approximate timeframe to receive your product below:

Metro: 1-4 business days

Regional: 3 -10 business days

If you are unavailable at the time of delivery re-delivery fees may apply.

Change of Mind Returns:

We want you to love your product so if you are not completely satisfied with your purchase let us know.

Most products come with a 14-days change of mind policy. If at any time within the first 14 days from purchase date you are not completely satisfied with your order, please contact us via your BIG W Account for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:

Postage is paid by the customer
The product must be returned in the original packaging, accessories included
We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
Fees may apply

Warranty Claims:

Most of our products are supported by a 3 months warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. If any other issue, please contact us to raise a warranty claim.