Warranty:
All new products sold by Mobileciti comes with manufacturer warranty. The warranty covers all manufacturer faults, excluding any physical or liquid damage. Please refer to the following table for your manufacturer.
Brand Warranty Period Support Contact Alcatel 12 Months (02) 4949 3030 Apple 12~24 Months 1300 321 456 HTC 24 Months 1800 987 039 Huawei 12~24 Months 1300 482 934 LG 12~24 Months 1300 542 273 Samsung 24 Months 1300 362 603 Microsoft/Nokia 24 Months 1300 366 733 Motorola 12 Months 1300 138 823 Oppo 24 Months 1300 006 776 Aspera 12 Months
(02) 4949 3030
Jabra 12 Months 1800 738 521 Plantronic 24 Months (02) 9326 1653 BlueAnt 12 Months 1300 669 049 TP-Link 36 Months 1300 875 465 Logitech 12 Months 1800 025 544 Asus 12 Months 1300 278 788 ZTE 12 Months 1300 789 475 Ruggear 12 Months 1300 486 844 SanDisk 36 Months 1800 262 504 Razer 12 Months Contact Us D-Link 12 Months 1300 766 868 Garmin 12 Months 1800 235 822 Corsair 12 Months Contact Us Blackberry 24 Months (02) 4949 3030
Returns Policy
At Mobileciti, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It's designed to give you complete confidence in purchasing through Mobileciti Online Store.
30 DAY - CHANGE OF MIND POLICY
We want you to be satisfied with every product we sell at Mobileciti. That is why if you change your mind regarding your purchase within the first 30 days of receiving it, let us know and we can organise a return with a refund or exchange, minus any postage costs. For products that had free postage, this will be $10.80.
The product must be returned in a brand new, unused condition with full original packaging.
If the product's packaging has been opened or damaged, we may decline the return completely or we may charge you a restocking fee of 20% of the product cost or $20.00, whichever is greater.
You are responsible for return postage. Please ensure the product is well packaged. For peace of mind with high value products we recommend Registered Post with tracking and insurance coverage, as we may not be able to assist you if the product goes missing in transit.
30 DAY - DEFECTIVE PRODUCT POLICY
If your product has developed a fault within the first 30 days, we offer an expedited exchange process. To help us process your exchange faster please ensure:
The product does not have physical or liquid damage
The product has its original packaging and accessories
Contact us within 30 days of your purchase and provide your purchase details, and a description and photos of the issues you are experiencing
DEAD ON ARRIVAL/DAMAGED IN TRANSIT
We kindly ask that buyers to inspect their goods upon delivery and notify us of any transit-related damage within 24–48 hours of receipt. Please note that reporting outside this timeframe will not affect your rights under consumer law.
EXCLUSIONS
Please note our 30 Day - Change of Mind and 30 Day - Defective Product Policy only apply to to products purchased for personal use and excludes any products purchased for resale or business use.
If you purchase more than three phones/tablets/smartwatches in a single transaction and you are purchasing as (or on behalf of) a business, we consider the products to be for business use.
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