Shipping Details

Handling Time

Our standard handling time is within 24 hours. During this period, we process and prepare your order for shipment.

Shipment Time

For standard delivery within Australia, the estimated shipment time is 2-7 business days from the date of dispatch. Please note that this timeframe is an estimate and may vary depending on the destination and any unforeseen circumstances.

Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment online.

Shipment Updates and Support

If you have any questions or concerns regarding your shipment, please contact our customer support team. We are here to assist you and provide updates on your delivery.

We appreciate your patience and understanding throughout the shipping process. If you have any further inquiries, please do not hesitate to reach out to our customer support team. Thank you for your business, and we look forward to serving you.

Thank you for choosing Aquaflask. We take pride in the quality of our products. We offer a

warranty for the Aquaflask product you have purchased, subject to the following terms and

conditions:

1. Warranty Coverage: The warranty covers manufacturing defects and malfunctions

of the Aquaflask product for a period of one (1) year from the date of purchase.

2. Exclusions: The warranty does not cover damages resulting from normal wear and

tear, accidents, misuse, unauthorized modifications, dents, scratches, or any

damage caused by improper handling or storage.

3. Proof of Purchase: To initiate a warranty claim, please retain your original receipt

as proof of purchase. It is essential to present the receipt when making a warranty

claim.

4. Warranty Claim Process: In the event of a manufacturing defect within the warranty

period, please contact our customer service department through your Catch Account. We may request additional information, such as

photographs or a detailed description of the issue, to assess the claim.

5. Repair or Replacement: At our discretion, we will replace the defective Aquaflask

product. The decision will be based on the nature of the defect and the availability of

parts. The repaired or replacement product will be covered by the remaining duration

of the original warranty.

6. Return Shipping: If a warranty claim is approved, any return shipping costs will be

the responsibility of the customer. Please follow the instructions provided by our

customer service department for the return process.

7. Limitations: The warranty is non-transferable and applies only to the original

purchaser of the Aquaflask product. It is applicable within the country of purchase.

8. Governing Law: This warranty statement is governed by the laws of the jurisdiction

where the Aquaflask product was purchased.

We appreciate your trust in Aquaflask and hope you enjoy your product for years to come.