Shipping Details
Handling Time
Our standard handling time is within 24 hours. During this period, we process and prepare your order for shipment.
Shipment Time
For standard delivery within Australia, the estimated shipment time is 2-7 business days from the date of dispatch. Please note that this timeframe is an estimate and may vary depending on the destination and any unforeseen circumstances.
Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment online.
Shipment Updates and Support
If you have any questions or concerns regarding your shipment, please contact our customer support team. We are here to assist you and provide updates on your delivery.
We appreciate your patience and understanding throughout the shipping process. If you have any further inquiries, please do not hesitate to reach out to our customer support team. Thank you for your business, and we look forward to serving you.
Thank you for choosing Aquaflask. We take pride in the quality of our products. We offer a
warranty for the Aquaflask product you have purchased, subject to the following terms and
conditions:
1. Warranty Coverage: The warranty covers manufacturing defects and malfunctions
of the Aquaflask product for a period of one (1) year from the date of purchase.
2. Exclusions: The warranty does not cover damages resulting from normal wear and
tear, accidents, misuse, unauthorized modifications, dents, scratches, or any
damage caused by improper handling or storage.
3. Proof of Purchase: To initiate a warranty claim, please retain your original receipt
as proof of purchase. It is essential to present the receipt when making a warranty
claim.
4. Warranty Claim Process: In the event of a manufacturing defect within the warranty
period, please contact our customer service department through your Catch Account. We may request additional information, such as
photographs or a detailed description of the issue, to assess the claim.
5. Repair or Replacement: At our discretion, we will replace the defective Aquaflask
product. The decision will be based on the nature of the defect and the availability of
parts. The repaired or replacement product will be covered by the remaining duration
of the original warranty.
6. Return Shipping: If a warranty claim is approved, any return shipping costs will be
the responsibility of the customer. Please follow the instructions provided by our
customer service department for the return process.
7. Limitations: The warranty is non-transferable and applies only to the original
purchaser of the Aquaflask product. It is applicable within the country of purchase.
8. Governing Law: This warranty statement is governed by the laws of the jurisdiction
where the Aquaflask product was purchased.
We appreciate your trust in Aquaflask and hope you enjoy your product for years to come.
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