ASMOKE Australia is committed to customer satisfaction. If you believe your product is faulty or damaged, you are entitled to a remedy under the Australian Consumer Law (ACL). We encourage customers to report issues as soon as reasonably practicable. There is no strict deadline for reporting defects, as long as the item was used appropriately and within expected conditions.
We offer refunds for products that are confirmed to be faulty due to manufacturing defects or damage during transit. Refunds will be processed via the original method of payment. You may be asked to provide supporting evidence, such as photos or videos.
If the item is found not to be faulty, refunds may not be provided and return freight may be the responsibility of the customer.
In cases where a return is confirmed due to product fault, ASMOKE will cover the cost of return freight. If the item is returned but found not to be faulty, the return freight may be deducted from any refund issued.
Please feel free to contact us for any questions or assistance.
Warranty Policy
All ASMOKE products are backed by a warranty against manufacturing defects, consistent with the Australian Consumer Law.
If your product develops a fault not caused by misuse or neglect, please contact us with proof of purchase and a description of the issue. We may request photos or video evidence to assist in assessment.
Depending on the situation, we may provide replacement parts, a full replacement unit, or other remedies as required by law. If the returned product is not found to be faulty, return freight may be charged.
This warranty does not override your consumer rights under the ACL.
Please feel free to contact us for any questions or assistance.
