Shipping Details
All items are dispatched from our warehouse in Melbourne, Australia.
Under normal conditions, delivery will take between 3 and 7 working days after dispatch, depending on your location. Remote areas will be required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
Estimated Delivery Time Frame:
Victoria: 3-5 business days
New South Wales: 5-7 business days
South Australia, Queensland, Australian Capital Territory: 7-10 business days
Western Australia, Tasmania: 10-14 business days
No delivery to PO Box addresses or Parcel Lockers. If you are unavailable at the time of delivery, re-delivery fees may apply.
WARRANTY
For your peace of mind, this product comes with a one-year warranty. We value our customers and wish to make your purchase experience as enjoyable as possible. If something goes wrong with your product, please do not hesitate to contact us for assistance.
RETURN POLICY
For 'Change of Mind' orders, returns must be made within 30 days from the date your order was delivered.
Prior to returning your goods, a satisfactory proof of photos and / or videos is required to be sent to us, in ensuring that:
The product has been unused and in the same condition it was sold.
No damages, stains, markings, and misuse of the products.
Original box packaging is used to protect good/s from further damaging on the return to sender.
If the returning product does not have the original packaging a 50% fee of the original purchased price will be deducted when processing the refund.
Please note: we recommend that you keep the original packaging (boxes) to ensure a safe return to sender when a change of mind occurs. Returning goods are therefore a responsibility of the buyer / customer until we have received it.
Please note: a prepaid return label can be provided by us to you and deducted when the refund is initiated after the return, alternatively the buyer / customer can choose a postal courier by themselves and will be liable for the return cost.
Fees that will be deducted from your refund are:
A restocking fee calculation of 15% fee of the original purchased price will be charged and deducted once we have received the product back to our warehouse.
A return fee will be charged and deducted from the refund to cover the postage of product back to us (if preferred by the buyer / customer) for us to organise a return label.
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