Shipping Details

Orders ships from our warehouse in 1-2 business days.  Sent by regular Australia Post service from Brisbane.

Once shipped, delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 3-10 business days

Change of Mind Returns:

We want you to love your product so if you are not completely satisfied with your purchase let us know.

Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:

• Postage is paid by the customer

• For change of mind, items must be in a saleable condition, unused, and unopened in original packaging.

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

• Fees may apply

Warranty Claims:

Biome adheres to the Australian Consumer Law for consumer guarantees and returns.  If you believe a product is faulty, please contact us to raise a warranty claim.