Shipping Details
Orders will be sent via Australia Post in most instances. If the order cannot be sent via Australia Post (due to size, weight, etc) then a courier service will used. Delivery times vary by location. Orders will be dispatched from our Melbourne Warehouse within 1 business day.
Returns/Exchanges are accepted on all products for 30 days after purchase. Warranty time frames vary from product to product and will be honoured in line with the manufacturers warranty statements.
If an item arrives and is not as described or not in working order, please contact us through the messaging system and will arrange a refund or re-delivery (customer chooses). Incorrect/Faulty item must be returned to Solar 4 RVs. Postage costs will be covered by Solar 4 RVs.
Change of Mind returns will be accepted if the item is returned to Solar 4 RVs in ‘as new’ (including un-opened packaging) condition. Customer to cover postage costs to return the item. Customer can choose from refund (100% less postage) or exchange.
Warranty claims must come through Solar 4 RVs, not the manufacturer. If we require the item to be returned to us, postage will be at the buyers expense. If the warranty claim is approved, a replacement item will be dispatched free of charge.
Before initiating any returns, please contact Solar 4 RVs through the messaging system.
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